McGee & Co.Reviews of mcgeeandco.com

HORRIBLE communication from McGee and Co. I have been trying for two weeks via emails and phone calls (can only leave messages) to reach them about an unfulfilled order placed July 31, 2025. Now their customer service phone is completely automated and sounds like it is from an overseas connection. No answers to my emails either. DO NOT BUY FROM THIS COMPANY!

This is my third time and last time buying from McGee & Co. This time I ordered a mirror; which had many flaws due to poor craftsmanship and use of cheap materials. I have been reaching out to customer service to return this mirror for the last 7 days now and cannot get anyone to answer the phone nor emails. It’s so frustrating and beyond unacceptable. What kind of company doesn’t take care of their customers and takes 7 days to process a return? I don’t even have a return label yet. Let alone a refund. I’m at a point now that I will count the $700 as lost, just to minimize my stress level because I’m tired of calling and sending emails that never get answered. Companies who are unable to provide support to their customers should not be in business.

Unreliable company to work with. Partial delivery of furniture set and then failed to deliver remaining pieces. Only will allow cancellation of missing pieces so stuck now with partial set. Ridiculous company and policies. BEWARE.

Truly question how they are in business. Never trust a company that doesn’t accept returns, replace a faulty item, refund anything ever (even partially) or doesn’t let you review an item you have purchased under the account you created on their website. If they had allowed feedback via their own website they would surely be out of business, and that’s why they don’t allow you to. So truly terrible.

If I could I would leave zero stars. In February of 2023 I purchased my first item from a catalog for a bedside clock. It was pricey but I liked it. Fast forward to August 2025. The clock stopped working and it wasn’t a battery issue. I called their customer service and was told to email in a video of the clock and they would see what they could do, which I did. Their response was that they couldn’t do anything due to the fact that I didn’t purchase a warranty. That was laughable as no “warranty “ was offered at checkout. The gold on the clock face also started to turn colors which I also brought to their attention in the email. They didn’t even offer a discount for a new clock; which they still carry; which I might have taken. Instead they have lost another customer for life. Cheap made goods in third world countries which they don’t stand behind. By the way Shea, I have clocks in my house that are 20 years old from Restoration Hardware and Pottery Barn that still work with battery changes. No one should purchase from them.

I am not sure the way they do business is legal under consumer protection laws. You can buy a piece of furniture and suddenly it will go on backorder after you order, by 4-6 months or more, and the backorder date keeps getting moved back. And they say you cannot cancel the order since it was already sent to the manufacturer. It's like a literal bait and switch. Also, design is good but quality is surprisingly poor.

I bought a used vehicle from these individuals. Brian is the person that I dealt with. They are professional schemers. I did not see the vehicle first hand since I blindly trusted these individuals. The car was shipped to me. When I first got the car I took it to my mechanic to have a brake job done in the car. I asked the mechanic to check the oil since a sticker in the windshield was missing. The vehicle showed that it had plenty of oil. A couple days later as I was driving the car started making a horrible noice, it was almost like shooting a gun. The oil gage came one and said the engine needed oil. I immediately drove to the mechanic who after taking a look told me that unfortunately I had been taken. He said that the engine had oil but what these unscrupulous individuals did was add a heavier weight oil in order to mask the problem with the engine. This is fraud but unfortunately for the amount of money and the fact that I would have to file a lawsuit where I bought the car which is in Waco I can not do it. Thee best I can do is file this complaint and warn individuals about these guys. Of course they washed their hands and did not acknowledge what they had done.

I ordered the Arthur Desk in Heritage White Oak desk from McGee & Co. based on the photos and styling shown online, which depicted a cool, neutral-toned finish consistent with the brand’s soft, natural aesthetic. What I received was a desk with a distinctly yellow, almost golden tone that looks dramatically different from the listing. I reached out to customer service with side-by-side photos and a polite request for an exchange. Despite explaining that my room has abundant natural light and that the desk’s tone is incompatible with the rest of my space, I was told the finish fell within “standard product variance” and no accommodation could be made. I tried again with a more detailed message highlighting how the tone doesn’t align with the advertised images or the brand’s usual palette — still no flexibility. I understand natural variation, but this wasn’t a subtle shift — it was a completely different look. For a high-end brand that emphasizes curated design, I expected more accountability and better customer support. Giving two stars because the desk is well-made and the design is beautiful, but I wouldn’t recommend purchasing furniture here unless you’re comfortable with receiving something that might look quite different from what’s pictured — and having no recourse if it does. I will post a review on the site with picture in thirty days. I think it’s also irresponsible that you can’t post reviews to the site sooner.