McGee & Co.Reviews of mcgeeandco.com

Response from McGee & Co.Oct 15, 2025

Hi, Sally! We’re so sorry to hear about your experience and truly appreciate you sharing this feedback. We wanted to clarify that your order was placed on October 10, and our items typically ship within 5–10 business days. One of your items shipped the same day your order was placed, and the remaining items shipped on October 14 - the same day our Customer Experience Team followed up with you. We understand how important timely delivery is, especially when coordinating international forwarding, and we’re sorry for any frustration this caused. Your feedback is important to us, and we’ll be taking it into account as we continue to improve our communication and service. Thank you again for your patience and understanding!

Response from McGee & Co.Oct 7, 2025

Hi, Helen! We’re truly sorry for the delay and for the challenges you experienced with your order and cancellation. Due to a high volume of orders and communication, our team has been a bit behind, but we’re working diligently to fulfill all orders as quickly as possible. Our current lead time is 3–5 business days. We also recently transitioned to a new customer service platform and are thoughtfully refining our AI system. We know there’s room for improvement and greatly appreciate your patience as we enhance the experience for our customers! In the meantime, we have requested additional information from you to ensure we get this resolved right away. Again, thank you so much for your patience.

Response from McGee & Co.Oct 8, 2025

Hi, Caitlyn! We’re so sorry for the experience you’ve had and completely understand how frustrating this must have been. We truly appreciate your loyalty over the years and are grateful you took the time to share your honest feedback. Rest assured, we're doing everything we can to address all your concerns here. Your comments regarding the console quality have been shared with our Production Team so we can make improvements where needed. We also want to sincerely apologize that your recent order took 7 business days to ship instead of the 1–3 advertised. We’ve been experiencing a higher-than-expected order volume and are working around the clock to get orders out as quickly as possible, though we know that doesn’t make the delay any less disappointing. Your feedback is incredibly valuable, and we’re committed to using it to improve every part of the McGee & Co. experience. Thank you again for your patience and for being such a valued part of our community!

Response from McGee & Co.Oct 2, 2025

Hi there! Thank you so much for your feedback. We are so sorry to hear about your frustrating experience and sincerely apologize for the lack of communication you’ve encountered! We understand how disappointing this must have been, especially when trying to find the status of a delayed order. Recently, we transitioned to a new customer service platform with the goal of better serving our customers. This includes the introduction of AI support, which we are actively working to optimize and improve. While we’re excited about these changes and the potential they bring, we also recognize there is still much more work to do to ensure a smooth, responsive, and holistic customer experience! Your feedback is invaluable in helping us identify where we are falling short, and we really appreciate you for taking the time to share it. Please know your concerns have been heard, and we're committed to making meaningful improvements. In the meantime, we have requested additional information from you so we can reach out directly and make this right.

Response from McGee & Co.Oct 2, 2025

Hi, Kim. Thank you so much for taking the time to leave us a review. We are terribly sorry there was a problem with your order and, furthermore, for the runaround you experienced while trying to get it resolved. That is absolutely not the experience we want for our customers, and we sincerely apologize for the frustration it has caused. We see that our supervisor reached out to you yesterday to get this taken care of. Please know that we are actively working to optimize our processes, and your feedback regarding our customer experience is truly invaluable in helping us improve! If there’s anything else we can do to assist, please don’t hesitate to reach back out. We’re here to help.

Response from McGee & Co.Sep 25, 2025

Hi, Ben! Thank you so much for taking the time to provide your feedback. We want to deeply apologize for the frustration you’ve experienced and that your rug ultimately did not meet your expectations. We are taking your feedback very seriously and are truly sorry for the experience you’ve had with our team. This is not the standard we hold ourselves to, and we will be working diligently to address and improve these areas as quickly as possible. We understand how disappointing this has been for you, and we will be reaching back out to find an adequate solution to make this right. We sincerely apologize again for your experience, and we appreciate you taking the time to share this feedback so we can improve.

Response from McGee & Co.Sep 23, 2025

Hi, Alicia! We’re so sorry to hear about your experience and truly appreciate you taking the time to share this feedback. Review prompts are sent via a separate email after purchase, and we apologize if that message was missed. Unfortunately, there isn’t a way for us to retroactively re-send those emails. We also want to thank you for sharing your thoughts on our furniture return process. We know it can feel challenging to purchase furniture without a cushion for flexibility, and we are actively reviewing ways to improve this policy. Your feedback is incredibly valuable as we work on making those changes as soon as possible! We sincerely regret the disappointment you’ve experienced and truly appreciate the opportunity to learn from your feedback.

Response from McGee & Co.Sep 23, 2025

Hi there! Thank you so much for taking the time to provide your feedback. We’re so sorry for the frustration you’ve experienced and for all the back-and-forth with support. We completely understand how discouraging this must feel, especially after ordering such an important piece for your home. Our bot still needs a bit of fine-tuning, and your feedback really helps us improve. While we hope you won’t feel discouraged by its use, please know we’re here to personally step in and make things right. We’ve requested more information from you through Trustpilot so our Customer Experience Team can reach out directly and get this resolved as quickly as possible. Thank you again for sharing your experience. We truly regret the inconvenience and want to do better for you!