McGee & Co.Reviews of mcgeeandco.com

Horrible Customer Service When purchasing quality furniture at a premium price the expectation is that 1) it will arrive and 2) it will be accurate (ie the item you actually ordered and 3) if you have a problem or need to return the item (say because it’s not the item you purchased) it will be resolved quickly. NONE of these are true at McGee & Co. Buyer Beware.

Never purchase anything from McGee and Co. I purchased multiple pictures from them with a guarantee of 6-8 weeks. Its now be 12 weeks with no update on my order. I asked for them to cancel my order after 9 weeks and they said they were backuped up due to COVID but because it an non-cancelable item I couldn't stop my order. Plus at no time did they ever contact me to say it was delayed. If I had not reached out I don't know if they ever would. And in all their emails was nothing more than "Sorry!" Never purchase anything from them.

One of the worst customer experiences I’ve ever had. I agree with a lot of the comments below. The price tag on these items does not justify the complete lack of accountability for customer service, timeliness, and proper business in general. We ordered $3k of product Dec 2020 with a back order date in January. That date came and went with zero communication. I reached out to customer service to be replied to a week later with no apology and just giving me a new date. Same scenario happened again. Called customer service who was RUDE and completely arrogant. Again, no apologies or accountability. I will NEVER shop here again.

If I could give them 0 stars i would. Furniture is cheap, not well made and trying to get something returned is a hassle. No customer service can't call and get through to anyone. TAKE Care of your customer and they will take care of you. i am a business owner and believe in superior customer service and truly care about my customer. don't get greedy-offer quality products and take care of your customers.

Honestly one of the worst home decor stores out there. Loved spending $2,000 on a bed and not having it assembled for me. Zero customer service support. Last time I will buy anything from them. You can purchase the exact same things at HD Buttercup and Shoppe Amber and get waaay better service.

RED FLAG - do not buy from them This company should be shut down immediately. Have spent significant money with this company to have only been given every excuse under the sun as to why I haven't received the paid for product. Truly amazing this company is still operating and scamming customers. DO NOT BUY FROM THIS COMPANY.

Horrible and shocking experience. Ordered a product that was packaged great but was obviously damaged before shipping. It’s actually shocking someone sent me a painting that was damaged this badly. Have been calling customer service and emailing them for weeks. No response, no email, no calls. I’m at a loss on what to do. I spend everyday several times a day calling and emailing with no response. I think I just lost $900 to this horrible company. Done with them and will be spreading the word. Buyer beware.

Ordering from McGee and co has been a very poor experience. I ordered over 6K of product in December 2020. The website duplicated the quantity for 1 painting and reduced the quantity for a bookshelf. I was charged however for 2 handling fees for the two book cases showing it was not my error but the website. There are numerous complaints from other customers with the same complaint online if you search. Instead of taking ownership of this, they told me they would return one of the paintings as a “courtesy”, had me pay for packaging and shipping. For the second bookcase they did order me a new one but said it wouldn’t arrive for another 2 months. After all this headache there is no discount, etc. The quality of things we received so far is good but Overall I don’t think this company has a good ordering website and their customer service practices are below industry standards.