McGee & Co.Reviews of mcgeeandco.com

This is the first review I have ever written about a company, ever. I hope this helps others avoid my frustration. Stay away from this company - search their products on other sites and place your orders there. I ordered pendant lights in mid-April. I received three table lamps in late April that were not what I ordered. I kept them packaged and reported them as incorrect and available for pick up the same day they were delivered. It took over five weeks for McGee to arrange to pick up the incorrect items, and I still - over 6 weeks later - have not received my refund. I’ve emailed every few days for weeks, spending valuable time I don’t have. And yet getting basic service has been like pulling teeth. Customer service blamed it on their vendor, but that’s McGee’s problem - I didn’t do business with their vendor. These business practices are unacceptable and unfair to consumers. Please don’t enrich this company by becoming their customer - try to find the same products elsewhere.

I ordered expensive wall sconces in February and have still been waiting for them to ship. Was told in April they were back in stock and ready to ship and it’s now June. I’ve asked for a refund 3 times and their last correspondence tried to blame the manufacturer siting it “could be” several more business days before shipping as they wait to hear from them. I still don’t have a refund and think others should be weary of this company. Clearly haven’t worked out their logistics or customer service with all that investment this year.

This company is not worth doing business with, I will never buy anything from them in the future. Their email, advertising a holiday sale, showed an item on sale that I wanted to purchase totaling $4800, but since it was out of stock they wouldn’t honor the sale price even though it is due in stock next week again. Have they ever heard of “rain checks”? They must be doing very well and don’t need my business. I also found their attitude on the phone very dismissive and unprofessional, they clearly have a very poor business practice and philosophy.

I really hate to do this but for this expensive of furniture I want customers to know the truth before they purchase. I ordered the Fleur Table January 2. The shipping timeline was advertised and continues to be advertised on their site as 4-6 weeks. Around 6 weeks I reached out to see if it had shipped. I was told it would now not arrive until end of April. Since April hit I’ve had to reach out multiple times to get updated timelines and continually get the response “we’ll check with our manufacturer and will get back to you in 5-7 business days”. I wait 8+ business days each time and reach out again and they say it’ll be another 5-7 business days. They’ve refunded me my shipping cost but still have not clearly communicated when I will receive my table. The last I heard was “ it’s unlikely to arrive by June 8th” . Other than that I have absolutely no clue when I’ll get my table. If I would have known in January that they were 6+ months out I would have never ordered. I understand covid delays but how hard is it to clearly communicate? I’ve ordered from lots of companies in furnishing our home throughout 2020-2021 and never dealt with these kind of delays or lack of communication.

I ordered the "Walt Bed" and it took over 3 months to deliver. I was notified when I purchased the bed to expect delivery in 6 weeks, so I was already prepared to wait. I emailed them 4 separate times leading up to make sure the bed was still on track to be delivered when expected, and every time I was told "Yes it is on track". However, when the 6 weeks got here I emailed them back and they responded with "Sorry, there has been a delay and it will be another 2 months before you receive the bed". We finally received the bed last night. The only reason I gave 2 stars instead of 1 is the quality of the bed seems fine - definitely overpriced but it looks just like it did in the picture which is good. If anyone is thinking about ordering from them, be aware that the delivery time will probably be months before you receive the product.

Do not order from this company. I was deciding between Studio McGee and Shoppe Amber Interiors on a bed, ultimately went with Studio McGee because of time quoted 8-10 weeks. It's been 25 weeks and I'm still waiting on my bed. It's been a nightmare, and I would've canceled a long time ago but kept getting told that it was coming when it wasn't.

I wish I could give this company negative stars. I ordered the $1700 Ophelia bed and it broke within days. The customer service was beyond horrendous. It took them over a month to send me the parts to fix the bed after I sent countless emails, and they sent me the wrong parts. They were not helpful at all and after i voiced my frustration they blocked my number and never helped me resolve the problem.

I have spent thousands of dollars with McGee and co . Their customer service has always been a joke but it has gotten ridiculous the last few months . If you can’t run a legit business don’t . They are clearly pocketing all their profits and not spending a dime to increase their customer loyalty. I’ve swore several times I’d never go back and this time I’m definitely not . I’ve been getting the run around on two extremely overpriced art for months . Both showed up broken through XPO delivery and Mcgee and co response is we’ll get back to you in 5 weeks . They suck !