McGee & Co.Reviews of mcgeeandco.com

Response from McGee & Co.Jun 8, 2022

Hi Janet! Thank you so much for taking the time to speak on your experience. We are terribly sorry this is the experience you had when you should have received a seamless experience instead as well as timely responses from our Customer Experience Team! Since last year, we have escalated with our third-party carrier who facilitates these deliveries to better our processes so scenarios as such do not occur, or when they do, we are aware of why and can immediately notify our customers and work towards a resolution. Additionally, we have put several training measures in place so our Customer Experience Team is well equipped to provide the best level of service. We really appreciate your feedback and will continue to strategize how we can improve across the board!

Response from McGee & Co.Jun 8, 2022

Hi MJ! We are so sorry for the frustration caused by our return policy and interaction with our Customer Experience Team! We have shared this feedback with the appropriate teams to continue to review how best to improve our processes across the board.

Response from McGee & Co.Jun 9, 2022

Hi Kelli! We are so sorry about this negative experience and appreciate you providing us with feedback for improvement! We implemented warehouse changes at the end of the year in order to provide a better and more seamless experience for our customers. However, we deeply apologize for the inconvenience these changes have caused in the interim. We are also so sorry that you were not able to reach our customer experience team on the phone. We strive to get back to our customers within 24 business hours and apologize we did not provide you with that level of service. In the meantime, we will take this feedback back to the appropriate teams so we can make changes as needed as we would hate for this to happen again!

Response from McGee & Co.Jun 7, 2022

Hi Roxanne! We apologize you had this experience! Unfortunately, as we were struck heavily with supply chain issues last year, we had a difficult time nailing down exact lead times from our manufacturer who produces this piece exclusively for us. We know this is not an excuse, however, and we have since put measures in place to ensure we always receiving the most accurate date whenever we can.

Response from McGee & Co.Jun 8, 2022

Hi Corinne! We are truly sorry this was the experience you had with us. We agree this was completely unacceptable and absurd, and we can assure you we have worked extensively with our carriers to set better operating procedures and much higher expectations as we understand this was an area needing major improvement! It looks like you were finally able to receive the full set of chairs and that we also credited you over 20% for the major inconvenience. In any case, we sure do appreciate the feedback!

Response from McGee & Co.Jun 7, 2022

Hi there! We are so sorry for any confusion regarding the crib. As part of our selection, we offer our own exclusives, private label, and sourced pieces. This is a common practice with many interior design shops online. While we produce and manufacture some of our pieces, not all of our offerings are such. Additionally, while we typically do not price match non-competitors, we will look into that with our team to see how we can provide that as an option in the future as we understand that was not a fair experience.

Response from McGee & Co.Jun 8, 2022

Hi Marielle! Thank you so much for taking the time to leave this review. We are so sorry to hear this was your experience! In looking into your case, it looks like it was ultimately able to be resolved, and we had refunded your shipping and handling fees for the inconvenience and very long lead times. As mentioned in our email response to you, this time last year, COVID continued to heavily impact our industry. Many of our manufacturers were still experiencing unexpected supply chain impacts, from sourcing of the raw materials, to port congestion, and also a shortage of equipment such as containers and chassis as well as limited space available on the vessels. Due to those issues beyond our control, we regretfully saw ETAs shifting to later dates. Luckily, we have seen significant improvements since then, and we hope to regain your confidence in making another purchase with us some day.

Response from McGee & Co.Jun 8, 2022

Hi Kelly! We are so sorry about the negative experience you had with us! This was simply unacceptable, and we completely understand your frustration. This exclusive McGee & Co. piece was produced by our custom upholstery manufacturer, and at that time, we were ironing out some major kinks regarding not only the extremely extensive production lead times but the lack of communication as well. We have made significant improvements since then, and we hope to continue to do so as we expand our exclusive collection. As for your order, it looks like the bed was ultimately delivered, and your handling fee was refunded for the inconvenience. If you are experiencing any further issues with your bed, however, please do not hesitate to reach out to us!