McGee & Co.Reviews of mcgeeandco.com

Don't do it!! Worst rug ever, looks totally different from online pictures. I could have bought a better quality rug from the dollar store. Plus had to pay a restocking fee!!!

I believe the company has grown too big too fast and has zero accountability. We’ve placed several orders with McGee and co before we knew how horrible they were. All orders had issues: 1. The accent chairs were delivered on time but left in the middle of the living room on pallets and were impossible to unpack. What do we pay extra 200.00 handling for? 2. Nightstands were just left on our driveway on wooden pallets never received notice they were shipped or a tracking info. Thank god it didn’t rain! 3. Dresser came damaged a huge scratch on the front. It was packed scratched! McGee and co issued replacement and that came fast and smoothly. 4. Rug- I was shipped the wrong rug when I called customer service they asked well… is it close enough to the one you ordered… No! 6. Bench- placed an order for a custom bench to be told 4 months later the fabric was discontinued why did you accept the order then… when I asked for a refund they said they had to check with the manufacturer… I ordered the bench it’s not available in the color ordered refund me it has nothing to do with the manufacturer. 7. Bed- this has been the most egregious of their customer service. They confirmed the order was accepted by their manufacturer on 4/1 and expected a late July delivery. After numerous emails and calls we were told the bed was picked up on 8/16. For a Month! We had no update on the tracker. On 9/13 I emailed and received the good news it would be delivered to the final mile partner between 9/16-9/23. When I emailed on 9/24 they said it was not at the final mile partner. On 10/4 we called for an update. They said the bed will be delivered to the final mile on 10/6 and to expect a phone call to schedule delivery on 10/12. I called on 10/13 asking for status i was told it didn’t actually get delivered on 10/6 but is expected to be delivered to final mile by 10/15. They were not proactive in statuses, they have no idea where their product is in any stage of manufacture to final destination. On the phone I mentioned this has been a delivery issue for 2 months why weren’t they proactively confirming stages of this item. Unbeknownst to them I received the phone call from the final mile partner the bed was delivered on 10/6. They have not emailed or confirmed it was delivered.

McGee and Co is the WORST furniture company I have ever ordered online before, I recommend you go to other better furniture websites such as: Lulu and Georgia, Crate and Barrel, Burke Decor, West Elm even Etsy would have better customer service. I ordered a bed January 2021 and it was supposed to arrive around May. Nothing, so I emailed them and they said it was in production. I got tired of waiting so I asked to cancel the order, they said it was too far along in production to cancel, so I said "that's fine, as long you provide me consistent updates so I know when the bed will come." I emailed them a second time for an update in July, the customer service said there would be an update in 3-5 business days and now it's September. I am in a terrible situation of them having charged my credit card $6,000 for a bed that is seemingly carved out of ancient wood from the North Pole because that's the only way I can imagine it taking 9 months to make, and there's not even an update! I can't even cancel! Please, please, please don't make my mistake and buy furniture from literally anywhere else. I wish I could give them zero stars. I have never bought something, not received the product, and then been denied a refund. Wow. That's amazing.

I wish I read the reviews before we ordered from McGee. Rating of 1 is way too generous. Ordered a bed from McGee in November 2020. After some understandable delays we were notified that the bed is ready to be scheduled for delivery. I took a day off and nothing came. After some back and forth it was discovered that only part of the bed was located with the delivery company. McGee told me that they cannot initiate the replacement because they need to search for missing parts on the loading dock. That took 3 weeks - their loading dock must be huge. Eventually, initiated the replacement scheduled for June. This was delayed a couple of times and finally we got a note from a delivery company in late July that the bed is ready to be delivered. My wife took a day of and nothing showed up. She called the delivery company and only part of the bed was in their possession - this started to look very familiar. We finally had enough of McGee and cancelled the order. The credit was the only thing that was processed without a glitch; they obviously have a lot of experience with that. I know that a lot of things in McGee catalog look really nice but please don't fall for this - your experience with them is pretty much guaranteed to be a nightmare

If I could give zero stars I would. I do not recommend anyone purchasing from McGee & Co. I can't get an update on a picture I ordered 6 weeks ago. It was shipped, then returned to sender, and now it's a mystery if I'll ever see what I ordered.

Cute products but this company needs to get organized and have better shipping and customer service. Waited months for 5 counter stools. Finally came and 2 were the wrong product. Then fill out a form. A month later they get around to ordering it. Another 6 weeks and they call to deliver, but oops they lost one. Um still waiting on the lost stool. They have to “find” it rather than order me a new one. If you have loads of money for the handling, shipping a restocking fees and if you have 6 months to a year to wait for products go ahead and order. If you want a company that considers your time valuable and treats you like an equal, go somewhere else.

Bought a small entry way rug which was too dark. Did not realize there was a restocking fee of $60 and a shipping charge of $33 to return item. Don't order from this company unless you are 100% sure of your purchase. Be sure to read the horrible return policies before you order since many items are not returnable at all. Will not order anything from them again.

I have never in my life experienced such horrible customer service. I ordered two nightstands the end of May, by mid June I checked in to locate the nightstands. I was giving a tracking and then realized that there hasn't been movement in 2 weeks, so I asked them about it. They didn't know what happened with the shipping company but reordered the nightstands and said they would be back in stock beginning of July. This was frustrating but I understood it happens. On the date I was given for shipping of the replacement nightstands I checked in with customer service again, they sent me a tracking number and said the item had shipped. When I checked the tracking number it took me back to the original lost package that hadn't moved since the beginning of June. They told me that their shipping company combines tracking numbers for different orders (have you ever heard of such a thing?!) Then I talked to another manager who said she didn't think the order had been shipped and that they had the item in stock and would send it out asap! Then the original manager, Hailey called me back and said that she messed up, they actually wont have them until mid August (3 months after I first placed the order) and there was nothing they could do about it. I have been told so many different pieces of information, and when I call to clarify they are rude, snippy, and not accommodating at all. I have never spoken with such disrespectful and rude customer service reps. If I could give this company less than 1 star I would. At this time they still have not figured out the issue, and unfortunately I see them only offering me a refund as a solution, which of course I should have that option always since I never received anything. Please buy from someone else. This company has a long way to go before they get me back as a customer.