McGee & Co.Reviews of mcgeeandco.com

Horrible customer service and impossible to get in contact with someone. We invested significantly for a client project and continuously get sent to Zendesk reps who are not able to help and misinformed. I've been a fan of them for a very long time and was excited to purchase from them for a major design project I'm working on. Very disappointed to say the least. And after reading all of the rest of the review I'm not feeling very confident about resolution.

I bought a $ 2700. Persian rug and waited weeks then it arrived with a hole in the weave all the way through about 1 1/2 long!!! Right in the center edge! What a horrible company to charge high price point and send such crappy product. Do not buy from them. I bought a 700 table and it was left delivered in the drive way the day of severe weather in the way. It would be nice to have a window to expect delivery! The rug is unacceptable ! They do not answer the phone and say they will call back but still waiting! I feel so foolish and truly deceived to receive a hole in a rug that cost $2700.

Ordered a sideboard from them. Love the show and assumed that given the brand and price point that I would be getting a quality item. This is not the McGee and Co brand that I feel like the show portrays, unfortunately. I love their design but purchasing from them is a disaster and I will not buy from them again. I experienced the same thing as many other reviewers--very poor communication with shipping, delays, multiple days off work taken, only to finally have the sideboard delivered and then dropped on the door frame by the delivery people. It left a large dent in the cabinet that revealed what it described as "solid wood" was actually just laminate. It took months to get a replacement, which ultimately was delivered damaged again. Finally got another delivered but the whole experience involved a lot of frustrated communication, and even the final product I received was missing parts.

I purchased a rug 5 months ago and it's been really hard to get updates on when or if it's going to get delivered. Customer service was difficult to get a hold of and there was a lot of contradicting information that they would provide (the products in the warehouse, the order is pending, the order is lost). It took 5-6 weeks of reaching out before they just wanted to restart the order.

If I could give less than 1 star I would. Let me first state that I am pretty easy going. I used to work in logistics so I get it that sometimes things happen that you can't control. On to the experience. I will never in my life purchase from this company again. I ordered 4 dining tables and 5 counter stools in early December. My complaint is not how long it took to get them, because they came relatively fast. It's the poor excuse of delivery process they use. I was contacted by the deliver company to confirm a delivery for December 14th between 3pm and 5pm for the dining chairs. Took time off from work, no call no show. I called the delivery company, my items did not make it to their warehouse until after their trucks were loaded and left for the day. I asked for a new delivery date and was told they can't guarantee a day it will be delivered on, but will try for December 16th, between 3 and 5pm. What freight company has no idea when their deliveries are going out? Called on the 16th and was confirmed my items were out for delivery. Took more time off from work, by 630pm, no call no show. Called the freight company and was told that the driver was in the area but had 2 stops before mine. Told them to reschedule it because at that point, we still needed to eat dinner and put the kid to bed and couldn't wait another hour or more and to call me on December 17th in the morning with a new deliver date. Was told by the delivery company that I needed to talk to their supervisor. Why? Called McGee and Co and they said they will reach out to the delivery company. So at 530pm on December 17th, I get a text from a family member that they were just stopping by the house to drop something off and our delivery was being made. No one notified me from the freight company or McGee and Co. McGee and Co did refund the handling fee so at least there is that. Now, the counter stools I was hoping for better communication since I already had a complaint on file. Nope. Was given a window of anytime between December 22-28. I received a text this morning saying my items were out for delivery. Ok, I did not confirm prior to this that someone would be at home to take the delivery. I then receive an update that items were delivered. I was again fortunate to have someone there as I can't take time off again on such short notice. The delivery company just left these items out in front of the garage for the world to see. No phone call, no one even range the doorbell to make the person home aware there was a delivery. These items could have easily been taken away by anyone driving by. The freight company said that McGee and Co told them to just leave it as part of a contactless delivery process. I have since emailed McGee and Co again asking why there are so many issues with their deliveries. Btw, they say their furniture is made in the USA, if that's the case, then why do my chairs say made on a completely different continent?

Steer clear of McGee and Co. I bought a handful of expensive furniture items from them and their customer service is terrible, their shipping and logistics is a a mess-they have no idea where items are, they have no idea when an item is ready for delivery, they don't contact you about anything. If you want to make a return, too bad--they charge you for every little thing and have a strict return policy. I would never recommend them to anyone.

Ordered a bench from them, the price led me to believe this would be a quality piece of furniture. A few months after having it in my foyer my foot tapped the middle leg as I walked past, looking at my mail and not where my feet were going. It was such a small bump it didn't even move the bench at all, but, the middle leg snapped in two! I called and emailed and was told they have a 30 day policy and wouldn't do anything to help. I even asked for a manager, that person just repeated the same poor policy. I've dealt with damaged furniture with other companies that are actually high end (like Restoration Hardware and Serena and Lily) and they stand by their products and replace things immediately. This was my first and last purchase with McGee and Co. Poor design, no accountability. They'll never be high end doing business like that. Don't waste your time and money.

This is the 2nd time as a Canadian customer I’ve tried ordering from McGee and Co and the 2nd time I have had my order cancelled and lost money bc of exchange rate/visa. I can not stress enough. Do NOT DEAL WITH THIS COMPANY! They are well known because of a show, but the customer service/company is TERRIBLE. If you are a Canadian customer, DO NOT BUY FROM THEM, buy anywhere else, there are plenty of companies with the same product! I have been screwed over twice by this company and customer service doesn’t care.