McGee & Co.Reviews of mcgeeandco.com

Update: after additional emails to customer support, I did finally receive an email from Christy. She was extremely helpful and resolved my problem within an hour. If you can talk to Christy, you’re in luck. Absolutely no way to speak with a human. Their customer support number recording states they are only responding to emails. Ok. Sent email on a Monday. Received chatbot response someone will call 24-48 hours. Crickets. Sent follow up email on problem and chatbot responds I must talk to customer experience manager, would you like me to connect one to this conversation? Yes. Crickets. Called customer experience repeatedly over next three days. Still recording advising only responding to emails. Sent another to just cancel my order. It hasn’t been fulfilled anyway. Crickets.

I’ve purchased from McGee & Co. for years, and recently I had an order with an issue that needed attention. What stood out to me most was not the problem itself, but the way the company chose to show up once I reached someone who could help. I received a personal message from Syd McGee, the CEO, and it was genuinely meaningful. In a time when many CEOs rely on polished statements or excuses, Syd was the opposite, honest, transparent, human, and most importantly, he showed heart. His response wasn’t corporate or scripted; it reflected real care for his customers and real pride in the brand he leads. From there, the team handled things with sincerity and intention, ensuring the situation was resolved and that we felt supported. Our sofa arrived and is beautiful, and the final outcome truly reflects the quality and warmth that McGee & Co. is known for. It’s easy to praise a brand when everything goes perfectly, but the real measure of a company is how they respond when something doesn’t. McGee & Co. responded with integrity, kindness, and genuine dedication. I’m grateful for the time and care their team and their CEO extended, especially during a busy holiday season. This experience reaffirmed my trust in McGee & Co., and I’m glad to share a positive review that reflects the heart behind their name

My first, and last time ordering from this company! My social media is bombarded with their ads, but they don’t have sufficient staff to field phone calls or to operate their chat. There is one person, Christy. I think that is their whole Customer Service. She has tried to be helpful, but I have been waiting for a refund on Christmas decorations that were returned 11.14.25. Today is 11.25.25. I wish I had read these reviews before ordering. My next step will be to file a dispute with my credit card company. Not a great company. They need to hire enough staff if they are going to have these types of issues. The phone number on their website is merely a placebo. No matter what time of the day or night, or what day you call, you will get a recording that says they are experiencing high call volume.

10x12 Rosemarie Collection Rug Purchased on 10/12/25 and paid $1108.97 for a rug with missing thread patches all over. Sent email to Studio MeGhee with pictures asking for a refund as the rug was junk with huge patches of no rug thread patches all over. I was told that there was quality control done and I could return the rug if I paid for the shipping and 30% restocking fee. Total rip off! I want all my money back and they can pay for the shipping of the piece of crap rug. Total sham of a company! Looks good online but see pics this rug is a piece of junk.

Absolutely horrible company. You place an order then find out it won’t be delivered for 3-5 weeks. And this is their standard stuff, not a special order. WTF? I disputed the charges with my cc company. Buyer beware! Not reputable!

Before ordering, I read numerous reviews highlighting serious issues with fulfillment, quality, and shipping delays. Because of this, I contacted your customer service team with questions about availability and delivery. I communicated several times with what appeared to be a real representative, and those interactions were helpful enough to give me confidence to proceed. I trusted the tree manufacturer, and since it was a Christmas tree, I felt comfortable with the product itself. The ordering process, shipping timeline, and the tree itself were all satisfactory. What was not satisfactory — and in fact, extremely disappointing — was discovering that the item went on an additional 25% sale less than two weeks after I purchased it. On a $1,598 item, that price drop is substantial and meaningful. I reached out to request a price adjustment, only to be told flatly that it was not possible. I need to be very clear: McGee & Co.’s refusal to offer price adjustments on high-value items purchased so recently is unacceptable. This policy is not customer-friendly and reflects poorly on the company’s priorities. Policies like this do not build loyalty — they actively drive customers away. I would strongly advise any potential shopper to wait for a substantial sale (early Black Friday or similar) or take their business elsewhere to a retailer that values its customers enough to offer a fair price adjustment policy. I certainly will not make further purchases from this company based on this experience alone. In today’s retail environment, with consumer budgets stretched thinner than ever, retaining repeat business should be a priority — yet this policy makes it clear that repeat customers are not being valued. I am sharing this feedback in the hope that McGee & Co. will seriously reconsider how price adjustments are handled. A change in policy would significantly improve the customer experience — and frankly, it is long overdue. Lynn S.

Well, I ordered three mini ottomans. They look nothing like the photos. They are a medium brown, not a rich cognac like online. The fringe is uneven. Paid a good price for poor quality and workmanship. I contacted the company and they will not take them back or do anything to make it right. Avoid And here is their response…. They claim we don’t correspond. That is not true. Avoid this company. Hi Jessica, Thank you so much for reaching out and for sharing your feedback and photos. We’re so sorry to hear that the Astrid Stools didn’t meet your expectations. We completely understand how disappointing that must be after waiting to set up your new home. After reviewing your order, we’re unfortunately unable to offer a return, refund, or replacement for these items. We do apologize for any inconvenience this may cause. Please don’t hesitate to reach out if you have any other questions. We’re happy to help however we can. Daniel McGee & Co.

I am very upset as I ordered the Danielson Rug and under the rug it says ships in 5-10 days. I was sent email that my rug arrives yesterday 10/22.( It didn't arrive). I was then contacted by a trucking company saying they would not be able to deliver the rug until the end of November. This is upsetting as I was not aware the rug would take 1 month to arrive if not longer from the order date, this is extremely misleading as this does not say this on your website. I would not have ordered the rug if I knew it would take over a month to be delivered. When I call the trucking company, I also can't understand what the representative is saying as their English is very limited.With the price of the rug I though I would have had a better experience with your company.