McGee & Co. was created in a spare bedroom with lots of big ideas and no room for fabric samples. After many late nights of brainstorming and collaboration, husband and wife team, Syd and Shea McGee decided to take what was a small business for a stay-at-home mom and turn it into something much more.
McGee & Co. (mcgeeandco.com) has 557 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
McGee, mcgeeandco.com
Website
mcgeeandco.com
Category
Furniture Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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update; after much pushing they agreed to take it back. i have not yet been refunded, will update this review once i have been successfully refunded.
original review . Terrible customer service. I purchased some items, a plate arrived completely smashed and broken to pieces, poorly packaged. Same day it was delivered messaged them about it, then uploaded the images of the broken item to the return portal. They denied my request to get a return/refund, and there is no customer service support messaging me back to discuss the issue. They just do not answer emails or calls at all.
Response from McGee & Co.Jan 14, 2026
Hi, Jessica! Oh, no - we are so sorry to hear this. We have requested additional information from you so we can reach out directly to ensure this gets resolved ASAP.
KP
KP
please cance
Hi,
Can you please cancel my order 1014813. It's a green plaid rug. I have been trying to reach out through email, but I am not getting an answer. I don't want to deal with having to get a prepaid label and the restocking fee. Can you please just cancel it. No one has responded to my email and I don't want to get my credit card involved.
Thank you,
KP
Response from McGee & Co.Jan 6, 2026
Hi, Karnika! Thank you so much for reaching out to us. It looks like our Customer Experience Team has assisted you with this issue. If there is anything else you may need, please do not hesitate to reach back out in the existing thread we have - we are always here to help!
CV
Carolyn V.
I purchased a Christmas tree a month…
I purchased a Christmas tree a month before Christmas. Love the tree. It’s beautiful. Came to me very quickly. The problem is three days later. It went on sale for 50% off. When I called the customer service phone number which I found on the Internet. They said they don’t answer the phone. That you need to send in an email. I sent in an email And never got a response back. Also on the phone when I was on there, they said if you send in multiple emails, it will put you down the list in getting a response back from customer support. As much as I like the products from this company and they’re beautiful. Their customer support is absolutely terrible. They don’t respond. They can’t get a hold of anybody. That is why I’m giving them two stars. There is a couple products on their website. I wish I could buy cause I really like them, but because of the customer service issue, I am not going to purchase anything from them ever again.
Response from McGee & Co.Dec 30, 2025
Hi, Carolyn! Thank you for sharing your experience with us! We’re sincerely sorry for the difficulty you had reaching our team and, furthermore, for the frustration it caused. While we did experience a high volume of communication during the holiday season, we fully recognize that this is not an excuse for being unavailable, and we regret that we fell short.
We’re also very sorry to hear that you did not receive a response to your email. After reviewing our records, we have not been able to locate a message from you. At this time, our team is fully caught up on all correspondences, and we would truly appreciate the opportunity to address your concerns promptly!
We’re so pleased to hear that you love your tree, and we hope you’ll consider reaching out to us again with your order details so we can take care of you right away. Your feedback is invaluable, and we hope to restore your confidence in both our products and our service.
JO
John
I purchased two soap dispensers from…
I purchased two soap dispensers from them and they started peeling shards of metal and corroding within days of use. Do not purchase from this company. I had to throw them away.
Response from McGee & Co.Jan 5, 2026
Hi, John! Oh, no! We are so sorry to hear this. Please reach out to our Customer Experience Team with photos we can review - we are eager to make this right and get this resolved for you right away!
VP
Vince P.
Nice Recovery
Although we had issues initially, they recovered by doing the right thing in the end. As always, it’s about getting to the right person (Haley, the supervisor) who can make practical decisions. We are very satisfied with the product.
Response from McGee & Co.Dec 16, 2025
Hi, Vince! Thank you so much for taking the time to leave us a review! We are so happy to hear that you are pleased with the product, and, furthermore, that Hailey was able to get this resolved for you. If there is anything else we can assist with, please do not hesitate to reach back out to Hailey - she is here and happy to help!
AL
A L.
Paid for pricey furniture pieces that were listed as shipping in 5-10 business days and nothing has shipped!!
I am running out of options and not really getting a response from McGee Customer Service in a timely manner. I am back and forth on email with days between responses, and they are not taking phone calls. I spent $5600 on two pieces of furniture (one appears to still be in stock and the other I noticed is now on a “join the waitlist” even though my order went through before that. Both were to ship between 5-10 business days. I paid for these November 13 and still have not received either item (one still shows online that it is shipping in 5-10 business days) and have zero indication when I will. I see I am not the only person having issues. Very disappointed. I realize this is a popular site, but this is poor business practice.
Response from McGee & Co.Dec 11, 2025
Hi, there! Thank you for sharing this feedback. We sincerely apologize for the experience you’ve had and completely understand the frustration and disappointment here. With an order of this size, and the trust you placed in us, you absolutely should not be left waiting without clear communication or updates. We have been experiencing a very high volume of inquiries, but that is not an excuse for delayed responses or the difficulty you’ve had reaching someone. You deserved timely, proactive communication, and we're truly sorry that hasn’t been your experience. We have requested additional information from you here so we can reach out directly and get you an answer and resolution ASAP. We're committed to making this right for you!
JR
Jen R.
I ordered 2 rugs for my kitchen
I ordered 2 rugs for my kitchen. Upon receiving the rugs I was disappointed as the color on the website is quite different than the ones I received. I have called multiple times with no response. it is almost impossible to talk to a living person. They suggest email. I have email and received no response. They also state on their voicemail if you send multiple emails you will be put in the back of the queue. I guess being persistent is a punishment. The company's charge for returning 2 rugs is $250. I cannot even talk to anyone or get a response to talk about this ridiculous return policy. I highly suggest you do not order anything from this company. I would like a response from the company and to return may rugs free of cost. Hopefully someone will respond. I do plan to share about my experience through social media and designers I know.
Response from McGee & Co.Dec 11, 2025
Hi, Jen! Thank you for taking the time to share this feedback. We sincerely apologize for the experience you’ve had! You’re absolutely right to be frustrated. The delay in hearing back from us is not acceptable. We have been managing an unusually high volume of communication recently, but that in no way excuses the lack of timely response or the difficulty you faced trying to reach someone. Your time matters, and you deserved better service than this!
We did check on your case, and we can see that a member of our team responded to you yesterday. We’ve also followed up again today to make absolutely sure you’re being taken care of and getting a resolution as quickly as possible.
Again, we truly apologize for both the inconvenience and the added stress this situation has caused. Thank you again for bringing this to our attention. Your feedback is incredibly important, and we’re committed to making this right for you as soon as possible.
LE
Leah E.
Truly HORRIBLE company
Truly HORRIBLE company. If I could leave 0 stars I would. I initially reached out over 3 weeks ago and it is near impossible to speak with a human. Their AI generated emails promise a response or to resolve issues then no response is received. Their customer service number says to email but not to send follow up emails. This company is an absolute joke. They charge a premium for their merchandise and have 0 investment in customer service. You couldn’t pay me to EVER make another purchase from this awful company. WORST OF THE WORST!
Response from McGee & Co.Dec 9, 2025
Hi, Leah! Thank you so much for sharing your experience. We’re sincerely sorry for both the delay in our response and the frustration it created. While our communication volume has been unusually high this holiday season, that does not excuse the lack of timely, human support you should have received.
We understand how disappointing this has been, especially given the expectations that come with a premium purchase. We’ve reviewed your case and can see that one of our supervisors has been working with you directly. She will be reaching back out shortly to ensure every remaining detail is fully resolved and that you feel supported through the finish.
We appreciate you bringing this to our attention. Your feedback is being taken seriously and shared internally, as this is not the standard of service we aim to provide.
