julie P.
Horrible Quality and Customer Service
Horrible experience. I ordered a rattan and wood stool from this company and the stool arrived with portions of the wood and rattan unfinished (i.e. rough to the touch and lacking the protective finish/coating that was on the rest of the stool). I know this is not the design of the stool since I previously ordered 3 of these stools and had to order a fourth one to replace one of the prior ones because its rattan had broken apart fairly quickly. Upon receiving the new stool, I reached out to the company and they said the issue was due to the natural variation of the wood and did not offer to replace the stool or refund any portion. Having had one stool from this company already fall apart, I am now bringing the new unfinished one to a local furniture repair place so that they can finish what McGee & Co. forgot to do. So much for quality control or good customer service!
Response from McGee & Co.Apr 9, 2026
Hi, Julie! Thank you so much for taking the time to leave us a review. We’re truly sorry to hear about your experience, and we regret the frustration this has caused. While our Production Team initially verified that the stool fell within our acceptable material variance, we completely understand your concerns and agree that this does not meet the level of quality or experience we aim to provide. The condition you described, especially compared to your previous stools, is not what you should expect from us. We also want to acknowledge that the way we initially handled your concern fell short. We understand how disappointing it must have been not to receive a resolution, particularly given your history with this product. Since receiving your feedback, we’ve escalated this internally and reviewed the situation further with our Customer Experience Supervisor. We will be reaching out to you directly right away to make this right. Thank you for bringing this to our attention. We appreciate the opportunity to address it and improve!