McGee & Co.Reviews of mcgeeandco.com

We are a builder and designer, and we have ordered a handful of items from this company. Our recent client has as well and has had even worse experience. Half of the items that arrive are fine, but then others have been "lost in shipping", arrive damaged or broken. The replacement process has been horrific to say the least. Just truly disappointed. Update 12/12/23 after McGee response - It was not just the rug. Things are almost resolved, but the time and effort was extremely poor from all our experience with "designer suppliers". We had about 3-4 product issues with this 1 order, and are still waiting for one to be resolved. Regardless the quality for the cost is extremely disappointing and the customer service is shockingly poor for McGee.

I've been pleased with the night stand that I ordered. It was delivered within 2 weeks, as promised, and it is beautiful. However, I have yet to receive any information on the other two items ( another night stand and a dresser). I have repeatedly tried to contact customer service by email and phone, but have not heard back. The website now says the dresser is back ordered for 4 months, which wasn't stated when I ordered it. Getting an order status shouldn't be this challenging in 2023.

I contacted customer service about a furniture item purchased. I received a prompt response and my request was handled immediately. I wouldn't hesitate from buying from this company again.

Very poor experience. We have faced inaccurate lead times and shipping delays of up to 6 months on items. Custom service continually lies about restocking and shipping dates and does nothing to remedy the situation. We would advise anyone in the design industry to avoid ordering from them as it will undoubtably lead to a stressful situation with your clients.

Horrible experience from this company. The worst customer service and communication I have truly ever experienced as a customer. I highly recommend not ordering anything from them.

Worst company I have ever, EVER, EVER ordered from! I ordered wallpaper with original ship date 9/1 it has been pushed back to 11/17 for the THIRD TIME! I spent $700 on this wallpaper. My interior design team is already done designing the rest of my house just waiting for the wallpaper. When requested a refund no response!!!

So far I would say everything that I’ve ordered has been actually pretty good quality. There was only one item that I was kind of wishy-washy about. But that’s not why I am commenting today. I’m curious if anyone knows about the rewards system to McGee and Co, it says, for every dollar spent you get one reward. However, when I go to check my rewards, it says I don’t have any rewards to use. But from what I gather on the website, if you have 500 points you get $25 off, needless to say I’ve surpassed that since her items are so pricey I’m pending on a little over 2000 points within a certain amount of time. Christmas and holiday stuff. Of course I don’t shop there often. I also noticed that the points expire, so if I’m not able to use them like the website states, I’m just gonna lose them which kind of defeats the purpose of even having a rewards program can someone elaborate for me please, because the help section on the website doesn’t tell me a thing about how many points I need to have for I’m allowed to use rewards.

Ordered a bed with a backorder date a few days away. Within minutes of processing my payment, I got an email notification the date had been pushed back a couple weeks. I was OK with that, but found the timing odd. I also noticed the website continued to advertise the original date. A couple weeks passed and I noticed the website still reflected a date which was now in the past, so I reached out to find out when my order would be shipping since presumably the item was in stock. The replied the back order date was now two months further back. I pointed out twice in emails to customer service that their website then is reflecting a dishonest in-stock status and shipping date. They didn’t acknowledge that. I feel like it is a classic bait and switch. It was going to be months before I received my item that the website implied was in stock. I cancelled my order and will not purchase again due to faulty business practices.