McGee & Co.Reviews of mcgeeandco.com

I was really Leary of ordering from McGee and co. but I took a chance and ordered a rug. It arrived about 3 weeks later. It was a beautiful vintage rug. I was pleasantly surprised and very happy to receive it in just 3 weeks after reading all the horrifying reviews. I want to order a sectional but afraid to. I’m going to hold off until they rectify the shipping timeline and customer service. I don’t want a 10K horror story!

I ordered a light 3 times my budget because I was told it would arrive on time in 3 weeks. I just called after hearing nothing for 4 weeks and was told it would not be shipped before 10/12 and nobody knows why. So instead if 3 weeks now it will be a minimum of 6 weeks and could be longer. Terrible customer service-no communication and certainly not worth spending $750 on a light. Find a reputable lighting company and don’t trust this one.

Made an order for a bed. This company has zero communication. Every time they provided an update on delivery date it was never correct and always delayed. It took 6 months for simple bed to arrive. NEVER AGAIN!

I waited almost three months for a bed to arrive. They took my money without telling me that the product was on back order. When it finally arrived, the condition was horrible! I spent a lot of money on this bed and the quality and condition do not reflect the high price. I definitely will not be purchasing anything from them ever again nor will I recommend this company to anyone else. My sister in law had a similar experience and I wish I would have listened to her.

I have purchased thousands of dollars of items from this company and recommended their products to family and friends (even though I have had more than a few issues with orders). But my last experience with them was so awful that I feel compelled to write. McGee is refusing to help me get ONE new replacement slipcover for an incredibly expensive couch that they still sell on their website. It was lost while I was having a zipper repaired and McGee has told me there is absolutely no way they can help me. I of course offered to pay for the replacement product. I cannot believe they are unwilling to help me when the alternative is having the entire couch recovered. I can't stress how strongly you should shop elsewhere - with these prices they should be more willing to help. They have beautiful things - it's so disappointing.

I have not been happy with the customer service at McGee and company. I think return policies need to be different for different types of items often lighting as ordered in anticipation of a install but then of course the building process is delayed and so is the install, but they adhere to the 30 day return policy on a light fixture that hasn’t even come out of the box and did not match the description on the website, I find this abhorrent 09

Terrible customer service. No one answers the phone. Chat not available. Days to get response through email. Items arrive damaged. Or not at all. Horrible.

I purchased a La Messina rug and after a few weeks I received a rug shipment. The rug is made by a completely different company with a different name. I paid $350 for the rug from McGee and co and the same rug is only $179 on Amazon. Be wary it seems like they are just marking up rugs from other suppliers. Makes you wonder what else they are doing as well to make a profit