McGee & Co.Reviews of mcgeeandco.com

I bought the adalee console for my entryway. It has two HUGE man made carved cutouts in each side, not shown in the product pictures on the website or in the description. I reached out to customer service and they said the cutouts were indeed “natural” and they wouldn’t let me return it. They are not natural. Now I’m stuck with a $1000 console I hate. UPDATE- FYI Mcgee and Co has done nothing about this, even though they responded to this review and asked for more information. This review will be deleted if they do something about it.

I purchased 6 of the Molly barstools in Nov of 2023. I also purchased the warranty for each of them. My 6 year old grandson who weighs 59 lbs climbed upon on one and the leg splintered and broke. It was covered by warranty but they want me to pay shipping and tax to purchase another one. Since then, I have had 3 more of them some apart at the joints. We have been able to fix those but for this price I don’t feel like I should have to pay anything to fix a poorly made defective product. Will never purchase from McGee and Co again.

I was so excited to get my new leather ottomans, but the color and quality are not what was shown on the website. The color is called saddle but is actually bright orange and doesn’t look good with the rest of my decor. You can also see dyed orange fabric coming through in between the leather which is not what was shown online. I paid $550 for these and they look cheap. I wish I went with a different brand but I thought it would be worth it to pay up. Customer service replied saying they are within the permitted variance color. So disappointed!

Bought a chandelier from them which arrived damaged . I have tried to get them to refund me but they keep telling me they haven’t heard from their claims department so they can’t refund me or tell me what to do with the chandelier . It has been two weeks now and I do not have my money back or have any idea what to do with the chandelier . Terrible service. I do not recommend buying from them as they don’t stand by their product. Sending a defective item and not refunding it is not acceptable .

Bought a rug that has shed quite a bit and also a chandelier that had a broken glass and they refused to send another pane of glass or replace the item. Would not recommend dealing with this company or purchasing anything from them. Their price point makes you think it’s good quality but it is not worth it.

tl;dr it took over 3 months for a cabinet to ship, I was consistently the one to reach out to customer service, cs wasn't honest about the situation (when I asked/caught them in the lie, they backtracked on their previous story). I placed an order at the beginning of November with multiple furniture items and some decor. The cabinet said 'new' item, in stock and ready to ship with an estimated ship time of 4-6 weeks. I wound up placing another order with furniture 2 weeks later, and yet another about 3 weeks later. I had received every item in all 3 orders, EXCEPT for that cabinet from the very first order, within a reasonable lead time. The first time I inquired about the location of my cabinet to customer service (via their contact form because they refuse to speak to you on the phone), they told me that the carrier was experiencing delays but my "cabinet is just waiting to be picked up, expected ship date is January 10." January 10 came and went, I waited an additional 2 weeks before reaching out for a second time. Their CS agent said the same thing, blaming the third party carrier for delays but it should ship in 1-2 weeks. So I wait another 2 weeks with no word, so I reach out again. They said pretty much verbatim what they said before, "we're waiting on the carrier, your item is in the warehouse." To which I replied, "I have received other furniture from other orders from you guys since this order was placed. If the carrier is the issue, why not employ a different carrier?" And their reply to this solution was "your item was actually backordered and we just received stock. expect it to be shipped in 1-2 weeks." My thoughts after receiving this: - I have ordered items from you before that were *actually* backorder, and I received updates on the status the whole time, but I not once got any communication about this "backordered" item - You changed your story after I called out the inconsistency - They blamed the carrier for their mistake - I believe they either forgot about this part of my order and it took me reaching out 3 times for them to remember it OR the order was lost and they were trying to cover it up This experience made me want to never order furniture from McGee & Co again.

Ordered a coffee table in Nov took till February to arrive. Once it arrived it was too big so I wanted to exchange it for something else. Unfortunately, returns are not allowed. What a horrible business practice. Customer service is useless and hard to reach, I WILL NOT be purchasing again or recommending any family or friends to do so also.

I got this beautiful display cabinet four months ago. It sits in my office. One day morning I noticed one of glass door panels is cracked. Some glass chips shattered on the floor. I couldn’t believe why it break in less than half year, it is a pricey furniture. I wrote a review. McGee & Co responded me. They offered me to return it although it’s passed the return time frame. I told them I rather find a local glass repair company to fix the panel, McGee can reimburse me the cost. Kianna assisted me with the inquiry. They approved my request. So after all, I am okay with McGee &Co service. Now just keep my fingers crossed