McGee & Co.Reviews of mcgeeandco.com

I purchased a rug from McGee and Co - the Roslin Hand Knotted Wool Rug - in February 2023. I waited until April 2023 for this rug to be delivered. The rug quality quickly diminished and it looked "worn" very quickly. I went to move my furniture this weekend and I noticed the entire half that was not under the sofa has completed faded and now the rug looks awful. It hasn't even been a year - and this room had moderate traffic, with no direct sunlight. I will NOT be purchasing any further items from McGee and Co.

I do have mixed feelings about the company as there certainly are areas where they can improve. As you will see in a lot of reviews, they have a terrible shipping and return policy. They do not offer free shipping beyond a certain amount, multiple shipping options, or free shipping codes leaving shipping costs to be expensive on top of the actual product (which are expensive on their own). Secondly, it looks like their return policy makes returns nearly impossible for most products. It would be nice to know that they stand by their product enough to offer a fair return policy like most modern companies. Note that you cannot cancel or edit an order on your own, so you would have to contact them immediately for any changes. I recommend calling (to get actual assistance) and emailing (to have a record of the issue). I had an issue with the shipping address on my recent order and needed it changed. I emailed immediately after placing the order and called when they opened. I was told over the phone that they were working on it, only to get an email from Kiana later that day that it was too late to change anything. She was not helpful. However, I called because it was still an issue, and Mariesa was extremely helpful. She fixed my shipping issue with no issue, turning my experience around. I wanted to leave a good review for her, seeing as she made sure I didn't waste my money or end up having a bad experience with the company. So, with customer service, I will say it depends on who you get (over the phone or over email). I do wish they held all their employees to the standard Mariesa displayed, as she actually seemed to care about positively representing the company and the customer.

I've never had a problem with their customer service like others here. They have always responded to all my questions and have been very helpful. I just wish they'd make their products a little more accessible. Meaning don't charge hundreds of dollars in shipping fees on top of already very expensive products, that also go along with hundreds of dollars in taxes. You're asking us to spend a LOT of money here and you can't even comp the shipping? Or even occasionally offer free shipping codes? It sucks to build a shopping cart and have to ditch it because you get to the checkout and see $250+ in shipping alone tacked on.

They strategically hide the fact that any and all items which fall into the “artwork” and “furniture” categories are final sale. For example, a stock art print or a widely manufactured foot stool cannot be returned. No exceptions. Now if this was visibly listed on their item pages or in checkout (like most major online retailers) I wouldn't mind bc I would be informed about the finality of my purchase. Ultimately, I prefer to do business with a company that stands by their products and will accept returns if you are unhappy with the quality of their products. Also, it’s 2024 and they are still using the “due to supply chain constraints” excuse from covid-19 times as an explanation for warehouse issues (ie. delays in shipping orders out). This is honestly basic stuff. It shouldn’t take 5 business days to process a small order for shipment. I would understand if it’s for large items that require freight delivery. My final point, they gauge you on the shipping fees. Do your research before you buy anything from them. Or do what I do and reverse google image search items from their site and buy directly from manufacturer. I’ve done this several times and every time the manufacturer charges at least 25% less with much cheaper shipping, plus they ship immediately.

I wish I could give ZERO stars. I ordered a console table from McGee and Co and the delivery came with NO assembly instructions. I have called the customer service countless times and sent multiple emails asking for someone to send me the assembly instructions - NO answer. I will never be ordering another piece from McGee - they have beautiful designs but their customer service is atrocious. NOT worth the hassle.

While I am pleased with the quality of the items I've received from my order, I am extremely disappointed in McGee & Co.'s ability to fulfill it and the lack of customer service I've seen while trying to resolve my issue. Everything from my order arrived as expected with the exception of the lampshade for my lamp. When I inquired about it after receiving the lamp but not the shade, I was told it ships separately and to give it a few days. When I followed up a week later, I was told the shade was lost in transit and that a replacement order had been placed. Fast forward one more week and still no shade, nor is Customer Service able to provide a tracking number or any further details. So, McGee & Co. has $400+ of my money while I have an unusable lamp with no shade and nowhere to store it during Christmas. Super awesome. When I reached out via email earlier today and asked for an update by the end of the day, I didn't receive one, and when I called the Customer Service number to talk to someone about it, the agent I spoke with answered after the 10th ring (and sounded like they'd run to pick it up) and could only tell me exactly what I already knew. I don't know what's going on at McGee & Co., but this doesn't seem like a good way to run a trustworthy business. I love your style and your products, but given much of it is sold elsewhere, I will order from another retailer when the opportunity arises in the future. It shouldn't be this hard. 12/16/23 update: I received an update late in the day yesterday letting me know my lamp shade wouldn’t ship until 1/29/24. I don’t understand how or why this lamp is showing up as shipping in 2-3 weeks when half of the product ships separately and won’t arrive until 2+ months later. I know incidents arise, but when you read through the reviews here, it’s obvious this is a consistent problem.

I purchased the Ovitt coffee table in February. It arrived in June with a huge scratch. I contacted the company right away and did find they sent me an email stating they would refund my shipping cost. I unfortunately didn’t see it until now because it went to my junk mail. Fast forward till now and that scratch is not even a concern. The other day, my husband and I noticed a HUGE crack lengthwise in the center of the table. My husband is a carpenter and knows wood very well, and stated the coffee table was manufactured very poorly. There was nothing we did that caused this. I reached out to the company several times via email, and sent pictures of the crack. No one has responded. They also do not pick up their phone. I’ve left voicemails. I am a good customer of this company and we recently purchased a dining room table and chairs, and now I’m nervous about what kind of trouble I’ll have with that furniture. To say I am extremely disappointed with customer service is an understatement.6 months later to have a crack on a $800 coffee table is ridiculous. We even took out the extra insurance on the coffee table and they denied the claim about the first scratch. It was shortly after I submitted that claim that my husband and I noticed the HUGE crack, so I was told I now have to wait till January to refill a claim. This should not have happened to a new piece of furniture we’ve owned for 6 months. I’ve spent so much money with this company. I want to cry after dealing with this situation and not hearing from the company, I wish we hadn’t purchased the table and chairs…

Poor quality and even worse customer service. Stay away! I ordered a Soren cabinet in Dec of 2022. First McGee and Co no showed for the delivery appt, then delivered the wrong color cabinet, then they significantly late for the third appointment. I finally received the correct cabinet. McGee and Co never responded to requests for a discount for the hassle. Fast forward a year, and the door has now fallen off. McGee and Co won’t help me with replacement hardware. Buyer beware!