MazdaReviews of mazdausa.com

I bought a 2024 CX-50 Turbo Premium at the end of last year after searching for this exact interior/exterior combo in the Turbo Premium Plus for almost 2 years since they announced the new model in 2022. Settled for Turbo Premium since it had the color combo I was looking for and so far I regret it. This specific car has been at the dealership for 104 days since November 2023 to fix multiple issues from the factory - Poorly assembled steering wheel, clunking noise whenever I accelerate from stopped, and the kicker - AC was draining water into the passenger side floorboards every time I used the AC for over 8 months. I only noticed it because so much water had accumulated, it splashed over the high walled rubber floor trays. By this time, the water was blackish green and smelled like rotten eggs and wet dog. The dealership said the cause was that the AC drain hose was deformed and not connected entirely. Dealership not entirely to blame for issues with manufacturer craftsmanship on my car, but they could have and could be doing so much more to push MazdaUSA to do the right thing and replace the car. MazdaUSA didn't care when I approached them with my concerns about my car months ago, even telling me to file a lemon law claim and they won't do anything unless forced to. I've been a die-hard Mazda owner since my first 2006 Mazdaspeed 6 GT that I put almost 200k miles on it before trading it in with this new car purchase. I've had more issues with the 2024 Mazda than my 2006 one. Wish they would actually do the right thing here.

We brought 2018 model X on black Friday 2023 low miles it about 33,000 miles on 8/17/24 my went black on Saturday I call Peoria Mazda they told me to have it towed to them so I did waited for the tow truck driver 3 hours in the heat in ARIZONA so the tow truck driver come towed me to Cardinale Way Peoria Mazda get there speak with Head man of service Jerry tells me he cant help us our get a loaner because they are three weeks out! And we they have to diagnose my Tesla and it will not happen today! so I said let me speak to the general manger Jeremy he is in meeting. So I ask for a copy of my warranty so I get a copy of my warranty and everything they lied to us about my deductible was wrong everything they said about that warranty was a lie! to day is Saturday a week now and I am still without a car its been a week! I have ask can I speak with the General about a times its ok today is 8/24/24 I feel disrespected I paid to much money for my car and the fake warranty they sold me! I suffer from anxiety and depression! They disrespected me so bad I can not explain as a elderly woman miss treatment have from this dealership I can not explain my DEPRESSION!

They used to be good but not anymore. We got two Mazdas few years ago but now both of our cars have ghost touch issue since past couple of years. It has become very dangerous to put the maps on and drive in the city or on the highway. Cannot believe how Mazda can get way with not fixing this critical and quite dangerous bug.

I have. Dealt with a lot a car dealership but if you want a great service not only when you have bought a car but the service you get I have dealt with Phil and Neal for many years. Simply the best. Also the guys at reception service department great. See you soon keep up the good work.

In regard to the following issue, I tried reaching out to Bountiful Mazda and requested to have a service manager reach out to me. I have tried following up multiple times and have not received a response, nor any resolution. It seems Bountiful Mazda is willing to sell vehicles with known issues and then refuses to stand behind their product. This has been such a terrible customer service experience and I have completely lost all faith and trust. Mazda has a safety problem with the infotainment system in their CX-5 models 2014 - 2020 and refuses to recall or do anything about it. The infotainment system has a ghost in the machine that changes settings while driving and literally screams at you through the stereo system. The ghost turns the volume all the way up and shouts, "navigation will be at this volume" over and over again (10+ times in a row). I try turning down the volume, but the ghost continually changes the volume back to max and continues shouting. Most often, this occurs when facing the sun. The ghost also changes all sorts of system settings, some relating to safety features such as lane departure, and blind spot warnings. When this occurs, it is incredibly distracting, and many times I have had to pull off the side of the road, until the issue subsides, just to get back on the road and have the issue continue to persist. This safety issue surfaced shortly after my warranty expired. In having the vehicle serviced, I was told it was either the control knob or infotainment screen. In 2023, I opted to have the control knob replaced out of pocket as that was the less expensive option ($600+). The screen replacement was quoted at $1200+. Since that time, the issue has persisted and worsened. In doing my own research online, thousands of Mazda customers have this exact same issue in models spanning from 2014 - 2020. The ghost is attributed to the touch screen function and a faulty wire mechanism. Many consumers have taken apart their dashboards (a huge undertaking) to disconnect the touchscreen wire and resolved the ghost problem, leaving the touchscreen non-functional. I have tried contacting Mazda corporate to explain this is a major safety concern and that I am a person who has auditory/sensory sensitivities. They refuse to make this right and I refuse to spend more money to fix a known issue that spans over 7 years.

I thought I had a nice car when I bought my Mazda but as soon as something went wrong with it no one can fix it and Groove Mazda dealership in Centennial Colorado charged over $1,000 worth of work to fix the supposed problem that they diagnosed and they did not fix it. Then the manager Todd became combative with me and refused to work with me further when I got upset after he lied saying I refused the service that would have fixed my car. That makes absolutely no sense why would I refuse the service that would fix my car for the problem that I brought it to them for? My car has been squeaking for over a month and I have taken it to multiple mechanics including a Mazda dealership where they were unable to solve the problem. As far as I'm aware it could be a potentially catastrophic failure that could lead to me or my daughter dying, yet no one at Mazda cares. No one at Mazda wanted to make sure my car was safe or functioning. Mazda only cares about selling you the car. If it doesn't work later who cares? If a mother is driving her daughter around in an unsafe vehicle all that matters is Mazda gets more money to line their pockets and they haven't a concern in the world that your car is unsafe to drive.

If I could score less than one star, I would. I recently had an extremely disappointing and frustrating experience with the service at Putnam Mazda. What should have been a routine visit turned into a distressing and traumatic ordeal. My car abruptly died on the freeway without any warning lights, so I brought it in for servicing. Initially, I was offered a loaner car, which I appreciated. However, the subsequent communication regarding the repair of my vehicle was inadequate and concerning. I was informed via email that the necessary part for my car wouldn't be available until July and was abruptly instructed to return the loaner car immediately, without any consideration for my circumstances. This lack of empathy and support was shocking, especially as a loyal Mazda customer. Furthermore, throughout the ordeal, I experienced racial and gender profiling. Instead of addressing my concerns and questions, I was met with aggression and threats of police involvement, which made me feel targeted and discriminated against. When I questioned why such threats were made in response to my email seeking clarification about the safety of my vehicle and repair questions, I was told that my email was deemed "direct and straightforward," so the aggressive response was deemed necessary. Additionally, the loaner agreement I signed did not have an expiration date. When I asked the gentleman at Putnam Mazda when I should return the car upon picking it up, he assured me they would call to provide a grace period if needed. However, instead of honoring their word, they demanded I return the car immediately, lying about the agreement. This manipulation and gaslighting tactic, along with harassment and threats, are not only unethical but also against the law. This explanation is unacceptable. Responding to a concerned customer with threats of police involvement is never justified, especially when all I sought was clarity and assistance. Instead of addressing my follow up concerns and questions, I was met with aggression and threats of police involvement. They said they were going to report the car stolen and demanded I pick up and drive my car that doesn’t have a working engine. This behavior was completely unwarranted and left me feeling insulted and degraded. Throughout the ordeal, I sought clarification and assistance, but was met with hostility and disrespect. The lack of professionalism and basic courtesy displayed by Putnam Mazda is unacceptable. Their recommendation was for me to drive my car off their lot with no working engine, which is not only unacceptable but life-threatening. I have also emailed the owners of Putnam and Mazda’s office of the CEO and have yet to receive any response. I urge others to think twice before trusting their vehicles with Putnam Mazda and Mazda in general. The mistreatment I endured, including racial and gender profiling, reflects poorly on their reputation, and I hope they take steps to improve their customer service in the future.

Mazda Canada/Mazda North America are both unresponsive, could care less companies to deal with once they have your money. If your dealer won’t fix a car under warranty your on your own. Google Mazda BBB for either company. My 2021 Mazda 3 Sport has had electrical problems since day 1. April 2022 I was stranded with a dead battery. My dealer has refused to replace the battery as it passed “a shop cranking test”. Their batteries have no reserve capacity which my dealer does not understand the difference. I had my doors open for 15 minutes to cause this on a almost new car under warranty. This is how they can offer an unlimited milage warranty….just don’t fix it for the poor person who thought they bought Japaneses quality. First and last Mazda.