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Mazda (mazdausa.com) has 96 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Roberto L.
Hace ahora un poco más de 3 años, compré un Mazda CX60 de los primeros que llegaron al país, la verdad que estoy bastante disgustado con la calidad del vehículo así como con el servicio prestado por la marca. Quieren imitar a las marca Premium pero solo eso imitar ya que su servicio no llega a la de una premium y la calidad tampoco. Totalmente desaconsejable o por lo menos aquellos que estén mirando nuevos vehículos en lanzamiento
Timothy S.
I’ve generally had good experiences with Bommarito Mazda in St. Peters, MO, but this last visit left me disappointed. I brought my Mazda in for what I thought were two warranty-covered services: a battery replacement and a tire rotation. The battery was covered, but the tire rotation wasn’t — and I was never called to authorize that service. When I questioned the charge, tensions started to rise and a taller gentleman stepped out and said, “Forget about it, it’s just $20.” That made me feel like I was being a cheapskate, when in reality, I was pointing out that proper protocol wasn’t followed. If I were cheap, I wouldn’t have purchased a top-of-the-line Mazda SUV. I didn’t want conflict — just a simple acknowledgment like, “You’re right, sir, we should have called you.” Instead, I left feeling frustrated, embarrassed, and questioning how much the customer’s perspective is valued.
