MazdaReviews of mazdausa.com

Just go anywhere else, very poor customer service.

Bought my new Mazda3 in 2019. Great car but the dealer and Mazda itself are terrible. My heated seats won't function properly and the dealer will not call me back. Left message after message so I called Mazdausa. They promised to call me back and after repeated calls to them they never call back. No excuse for not returning calls. Ignore your customers, they'll go away! I know I am!

I see bad reviews here about the dealerships and people are right. But I also agree that you shouldn't judge the car by the dealerships. My brother got a really bad service from a dealership that he decided even to return the car after driving several miles(I won't explain in details now). But in truth there are dealers that are high professionals. You really need to research and do your homework before buying from someone! Mazda is a great car btw!

Una experiencia super buena, magníficos automóviles y camionetas, y el personal super excelente.

Great product!

Good Brand ....

My car received a ticket in Maryland because of the dealership license plate bracket advertisement THEY put on my car without asking. The representative at Mazda's corporation said we don't take care of our customers when we cause any undue financial burdens. I called the head customer service of Mazda (after I called the dealership) because I wanted them to be aware of the police ticket burdens they're causing their customers. I wanted them to send a memo to all their dealerships to change their practice of putting items on vehicles that could cause a potential $70 ticket (MD law TA 13-411(C1)). As a consumer, I only deal with businesses who take care of their paying customers. Since the Alexandria VA Brown's dealership put license plate brackets on ALL their vehicles without asking, then the police ticket issued because of the Dealerships actions, should be fully taken care of by the dealership. The lical Mazda dealership has not responded to my emails on this situation to date. I expect Mazda to own up to their neglect of state laws & pay out their "petty cash" account for ALL fees caused by their actions. I'll be going to court as soon as a court date is issued & I expect the dealership to pay for my money spent to fight a case I didn't have any actionable hand in doing.

#Bommarito Mazda My Nissan Sentra lease from Bommarito was due to expire in January 2019 and I started my search for a replacement. On 9/29/2018 my 1st stop was at Bommarito Mazda (BM) since I really liked the looks of the Protégé 5 and wanted to see the car and pricing – once there the Mazda 3 caught my attention, but I made it clear that I was only looking and still had 3 months left on my lease. That’s when it all started… Sales manager Dennis got involved and offered me a deal to put me in the Mazda 3 now and that he would take care of my current auto lease - including any repairs needed – new tires, some body work and last 3 payments – just leave it here take the new car and I will take care of everything – he even took time to show me where it would be parked. Beginning in December thru March I have received notices from Nissan and their collection agency that I owe over ~$750 for various items (December - January I was told by BM not to worry). Last week when talking personally to Dennis he accused me of calling him a liar and that he would only pay only the $395 Disposition Fee and nothing else – he stated that I would need to settle the remainder with Nissan – he has fulfilled his agreement plus some already. Doesn’t make much sense that I was told not to worry about anything. I was lied to by Dennis and then ignored for over 3 months. It’s crazy but I get better service from a Subway rep when buying a $9.00 sub vs. buying a $27,000 car!