MazdaReviews of mazdausa.com

UPDATE - I'm now being harassed by other organisations because they've shared my details! All because one member of staff was inefficient. They're uncaring about the effect their actions has had on a random person who doesn't even LIVE in their country. I've been asking for EIGHT MONTHS for them to rectify the issue and they still have not done it! Well, where do I begin? It's been months trying to get Nelson Mazda in Tulsa to change their contact email for their actual customer. They're Breaching Data Protection by sending an invoice, with a vehicle vin number, to someone who has nothing to do with the vehicle, the dealership or their customer. I'm just a random person because their attention to detail over confidential information is sadly lacking. They can't even get an email address right. Accuracy = Zero, Customer Service = non-existent, Response to emails = none, HARASSMENT = continuous. I have reported this so called dealership as SCAMMERS, to the authorities, for a start, as a potential phishing scam, wanting my personal details, because they do not respond to my email requests to remove my details from their database. 1. I do NOT own a Mazda in the USA 2. I have NOT brought my vehicle to them for a service. EVER! 3. I do not live in the USA, so for me to bring my vehicle to them for a service would be nigh on impossible. 4. At the exorbitant prices on their invoice I wouldn't use them anyway! & 5. If they cannot input a simple thing such as a customer's email address accurately into their database, it makes it highly doubtful as to the accuracy of anything else they do. I do not see professionalism in their attention to detail, no verification personally with their actual customer as to the accuracy of their contact email address. 6. As I have notified them, on SEVERAL occasions, they ARE USING THE WRONG EMAIL ADDRESS. 7. I don't care that it's not the same one as I email them on. THEY ARE USING MY BACK-UP EMAIL ADDRESS. Continually. 8. As for customer service, Their team is abysmal if they cannot apologise to a non-customer who is being harassed by their incessant use of an email that had been input incorrectly, WITHOUT checking personally with their actual customer that they have the CORRECT information. 9. I have notified them several times, because they have not rectified their error, that THEY have been reported to the fraud department of the UK cybercrime investigations as SCAMMERS! 10. I have given them the benefit of the doubt for sometime, but now they will have a Scam warning against them. And I tried to put a review on their website advising people of their inability to act in a professional manner in accuracy, customer service and administration etc. However because I am not in USA, I was blocked from doing so. I have asked them politely, on several previous occasions, now I have DEMANDED that they Rectify THEIR Error Immediately.

I chose the Mazda brand because of all it‘s advertised to be. I should have researched Safford Brown Chantilly Mazda better. I reached out to Mazda USA, hoping for help to make things right. They said all the right things but did nothing. Be prepared for ALL the sales tactics that give car salesmen a bad name. This dealership gives the appearance of treating you well, but they intend to do anything they can to take advantage of you in the sales process. While in the showroom the day I bought from them I overheard several conversations between salesmen about how they‘d “stuck it to” other customers. Overall bad behavior from sales. As I described my accessibility need to the salesmen I was working with, other sales people laughed. Humilitating!! I chose Mazda because of the brand‘s disability assistance program. Our experience: - they use a handwritten offer sheet, listing “optional items” meant to distract you from focusing on the real numbers. The handwritten sheet with crossed out numbers will be a challenge if have learning disorders (dyslexia, or dyscalculia). - though they advertise that they honor Carmax estimates on trade-ins, their initial trade-in offer was significantly lower than Carmax. When they were presented with the written Carmax offer, they just changed the numbers elsewhere on the offer sheet to get the price they wanted. - I was sold a car about 90 days ago that was supposed to be capable of a simple adaptive change to accommodate my disability. After several appointments to make the change, Safford Brown is now telling me that my only option is to pay over $12,000 to purchase another model!! - this dealership did not honor the advertised veterans appreciation discount either. Beware! If you’re elderly, disabled, or just want to deal with honest people, think again. Their sales practices are deliberate, dishonest, and deceitful. Someone please tell me. - is this financial abuse? - is this kind of abuse of disabled illegal?

This is an update to a previous review. On 11/22/22, I bought my 2023 Mazda CX-9 Signature AWD below MSRP, and the sales team experience at Mazda South Orlando, FL was outstanding. The looks of the car inside and out, and the outstanding sales team, made me feel I had made a great deal. However, when I called the parts dept the next day to order mud guards, all weather mats and other items to enhance my car, the parts guy told me to get them somewhere else because Mazda didn't make those. The car reached 5K and I took it in for service. The advisor offered a free car wash with the service and I said yes. Moments later I was told that my rear wiper needed to be replaced and I had to pay for it. I told the service advisor that my car was new and maybe it was factory defective, his story changed and said that it didn't need replacement. And of course, my car didn't get the promised wash. Why? Maybe because that was my first service and there was no charge? I escalated the problems above to the management staff making it clear to the person I spoke to by text that the mechanics were either dishonest with customers like me by selling parts we don't need to charge us labor, or the car manufacturer doesn't stand behind the parts it uses to build its cars; that it had to be one or the other. In return, the person I brought my concern to, had the advisor call me to explain again that the rear wiper didn't need replacement. The advisor never offered an apology for not washing my car when he was the one making the offer in the first place. I didn't want to hear the advisor again. What I wanted to hear was what Mazda management team would do to correct the problem but it didn't happen. I ended up my previous review by adding: Sorry Mr. Don Mealey for the bad rating but I think you have some work to do in the service and parts dept., where I needed to add a few items to my new car when I bought it and the parts dept., simply told me to get lost. A few days after, I received a call from a man asking me to change my review and offered to treat me to some drinks. Drinks don't buy me! Correcting the issues they have will. I don't want anyone to become a victim when they take their car for service. For those of you thinking about buying a Mazda CX-9 signature, the car turning radius is horrible. I can park, turn and make a u-turn better on my 40' passenger bus. Additionally, the fuel consumption is bad for a car its size. I got between 250 and 300 miles per tank at $57.00 each fill up. You will do better in a Corvette with 500HP 25-29 MPG😊 The 2023 Mazda CX-9 Signature has so many negatives that my 16 years old daughter didn't want to keep it as her first car. After going to different car dealers in Orlando and Tampa, FL, on 6/30/2023 I traded that car at a different brand dealer, where the best trade-in offer for said Mazda was 30K when I paid 50K for it. As a previous Mazda owner, I say no more Mazdas for me. They don't hold the value, performance is poor, gas consumption is excessive, and parts department and service team don't know what customer service is. ************************************** “First report before they moved to this new location” This dealership used to be clean and inviting, however, now the place looks like a used car lot, unkempt and ugly. The sales staff are friendly but that is not good enough for me to give them my business.

Key FOBs are planned obsolescence, I have a Mazda 6 and it's a great car but they charge you hundreds for replacement FOBs

I’ve had a Cx5-9, a Cx-3 and three Cx-5s. I’ve never had a single mechanical problem with any of them. My latest has 120k miles and has only had routine maintenance. I’m hoping to hit 200k with it.

We bought a 2022 cx5 Mazda and the drivers side light is already groaning and needing replaced. 1700.00 not including the labor. Its a known problem for Mazda because the tech we talked to called it a recall without the recall. 6 hours of driving so I could get a diagnoses and 6 more hours once they order the part and 3.5 hours for them to fix it. I live in the middle of nowhere and that is why I bought what I thought was a reliable car to avoid driving back a forth to dealers. Car dealers around here no longer offer loaner cars while they repair your vehicle. Thank You Mazda for your attention to detail and using the cheapest least reliable parts on your vehicles. I'm sitting here wishing I would have bought a Toyota or Honda and that I could get all my driving time back.

Yo compré un CX5 Homura, que me fue entregado con un defecto que hacía que saliera un mensaje de "avería grave del vehículo" y que reducía la velocidad hasta pararse. Después de más de tres meses de idas y venidas al taller, sigo igual. Incumplen lo que prometen y ya el colmo es su servicio de atención al cliente, donde pasan de ti y te van dando largas. Un auténtico desastre. Yo he tenido Renault, Seat, Mitsubishi y Ford y jamás me he sentido tan estafado como con Mazda. Y creo que hay muchos más casos semejantes. Recomiendo huir de Mazda

Another Known Issue NOT Covered by Mazda USA Have a 2019 CX-5 GTR with Folding Mirrors. Mazda has issued a TSB showing these get damaged by water and stop working. They state it is a Manufacturing Defect. I have this issue, but out of Warranty by time, not mileage. Only 30,000 miles and these issues started many months before. Mazda USA said "Tough L:uck." Have to pay Out of Pocket to repair. This is not the first Known Issue that Mazda does not take care of their Owners. Will never purchase another Mazda due to these issues and the way Mazda ignores Owners.