Kim B.
Mostly positive
I have mixed feelings about my recent experiences at Wayne Mazda. On one hand, the facility is stunning and modern. The waiting area is incredibly comfortable, offering water, regular coffee, and even a barista on certain days for premium lattes and cappuccinos. The staff is truly delightful—specifically my service advisor, Steven, who is always empathetic and helpful. I also want to note that my Burberry sunglasses briefly went missing (which was a huge disappointment obviously), eventually the team managed to recover them a week later, which I deeply appreciate. However, I am frustrated by a persistent "clunking" sound in the front driver area. Despite two previous service visits—the first to replace an axle and the second to calibrate those parts to Mazda’s protocols—the noise remains. I am now headed in for a third visit on February 20th. Due to a shortage of loaner vehicles, I’ve had to wait a bit for this appointment, but I’m hopeful that the third time is a charm. I will update the progress. I'm really hoping this doesn't turn out to be a lemon. Also, I'm hoping this review changes to a positive one all around. They have been working very hard to figure out the issues with my car. Hopefully we are done. I still feel like the car rides strange but I can't describe it and wouldn't be able to bring it in to explain it and get it fixed. But all the things that I was able to explain they took and stride and had multiple technicians take a stab at it and ultimately repaired what was wrong with it. Thank goodness and thank you Wayne Mazda!