Niki L.
Disappointing Follow-Up and Misleading…
Disappointing Follow-Up and Misleading Information After a Great Sales Experience I recently purchased a used CX-5 and initially had a great experience with the sales team. Shakiel, my salesman, was kind, patient, and very helpful throughout the entire process. Before my visit, Eugene, the manager, also took the time to speak with me and was very helpful as well. After the purchase, I even received a follow-up call from a representative Samantha, which I appreciated. I mentioned that the door panel material on all four doors was separating and was asked to text photos so they could look into it. I sent the pictures but never received any response. Since then, I have left a total of five voicemails for James, Eugene, and Dave — none of which have been returned. To make matters worse, I discovered that I was overcharged compared to the agreed price, and the vehicle’s history report was not as clean as promised. I reached out several times to clarify the additional fees taked on, without resolution. Clearly agreeing to a price - "out the door - including taxes, dealer fees, doc fees, etc price" and signing (twice) on that out the door price meant nothing in the end. The lack of communication after the sale is very disappointing, but the inaccurate information and unresponsiveness are unacceptable. I truly hope the dealership takes this feedback seriously and improves transparency and customer care for future buyers. *Update after my Google review, I was contacted to advise they would pay for my gas & the auto body area could use spray adhesive to try to fix the doors; noting that the fix may only last 6-12 months. The insults continue; considering this a known issue, you'd think they'd have a better way to fix it.