MazdaReviews of mazdausa.com

Bought a brand new Mazda cx5 and had to get an attorney to lemon law the car 10 months later. Paperwork been signed for 4 weeks now and Mazda still dragging their feet on a surrender date. 2 transmission replacement in 10 months

I bought a pre-certified car from #WilkinsMazda. The Car fax reports stated that there were no accidents. Soon after I brought it home, I found that there had previously been an accident involving the driver's side bumper. Rather than fixing it during the pre-certification inspection, it was sold to me with the busted bumper which had been taped together with duct tape. I found this bumper issue because the driver's side tail light was popping out and needed to be fixed. I took pictures to the dealership, spoke with the Sales office, then the Assistant Manager who told me that the dealership would fix it. When I showed up to have it fixed, I found out that the Assistant General Manager had quit 2 days prior. I then spoke with the General Manager who stated that they would not fix it. After driving the car for a while the car felt like it was going to tip over when going around curves on the highway. I can't imagine the safety issues driving it in the winter. I spoke with the GM at a different Mazda dealership who stated that these cars are only sold with Bridgestone, Goodyear, or Yokohama tires. When a mechanic inspected them, I was told that I had the cheapest China made substandard tires that are made, and that when it's a pre-certified car the dealership is obligated to provide original tires for the model of my car.

Compré un precioso MAZDA MX5 con la expectativa de seguridad, confiabilidad y respaldo de la marca, pero mi experiencia ha sido una pesadilla. Después de escasamente 3 años, el vehículo sufrió un incendio espontáneo, poniendo en peligro mi vida y la de mi acompañante. Lo más indignante fue la falta de responsabilidad por parte del fabricante. A pesar de estar dentro del periodo de garantía, y de que las investigaciones demostraron que el incidente se debió a un fallo eléctrico del coche, la empresa se negó a cubrir los daños. Su servicio al cliente fue ineficiente, evasivo y completamente desinteresado en encontrar una solución justa. Entiendo que pudo ser un hecho aislado, pero la falta de responsabilidad e interés mostrado por parte de MAZDA ESPAÑA me ha demostrado lo poco fiable que son, recomiendo a cualquiera que considere esta marca, que busque otras opciones más responsables y comprometidas con sus clientes que depositaron la confianza en ellos.

I was thoroughly discussed with my service when taking my MX five in for a recall appointment. I purposely got a 745 appointment so I would be the first one in line. I arrived at 7:30 AM. I was offered a free car wash when I checked in. I expected to wait an hour since it was just a software issue. After 1h and a half the car was still not done. After 1h and 45 minutes, the car was finally finished. When I went out to get in the car, I realized that the car wash had not been done. I was thoroughly disgusted at that point. Dr. Stephen Chou,DDS

Avoid buying from Mazda or Mazda approved dealers at all costs! They are the epitome of a business who will treat you like royalty before you hand your money over, and then like an impoverished child once you have done so. You'll get a warranty that isn't worth the paper it's written on, a severe lack of customer awareness and ownership if you encounter any issues. Save yourself the hassle and look anywhere other than Mazda for your next vehicle!

Taller oficial de Mazda en Sevilla pésimo. El peor taller que he visitado con mucha diferencia. Poca amabilidad, cero empatía y ninguna profesionalidad. Mi coche , un mazda cx30 con menos de 5 años, lleva más de un mes en taller para cambiar un embrague . Ayer llamé al taller y nisiquiera respondieron. Muy defraudada, enfadada,decepcionada y ya desesperada con el trato del taller

Mazda Dealership and customer service has been very poor and non helpful. Please do not get a car with them if you care about how they treat their customers. The Mazda dealership has broken different things in my car that they won't repair and the customer service just listens to the deanship and does not help the customer.

Ich habe mir 2017 einen neuen Mazda CX-3 gekauft bei Fa.Schweinberger in Zistersdorf wir hatten in den ersten zwei Jahre nur Probleme das Auto war mehr in der Werkstatt als bei uns wir haben nie irgendwas bekommen sprich Gutschrift für Service usw jetzt haben wir kleine Rost Flecken an der Heck Klappe obwohl das es bekannt ist, das es eine Mazda Krankheit ist und schon oft vorgenommen ist will man uns miit 20% der Rechnung abspeisen. Toller Konzern. Danke für NICHTS