MazdaReviews of mazdausa.com

El Servicio de atencion al cliente muy malo, les comente que se me habia roto uno de los 2 cables que van desde el cambio de marchas al cambio en un Cx5 con 85.000kms y menos de 6 años, les dije que para nada era normal y les reclame el precio del cable, mas de 300€ con IVA, y la excusa era que no lo habia reparado en un taller oficial y les dije que el cable estaba mal en un taller oficial o privado, y que vino de Japon mal y les dije los motivos por el que no fui al taller oficial, estaba fuera de mi ciudad, que pongan un taller en cada pueblo. Aunque ya fuera de garantia viendo que es un fallo de la pieza esperaba que al menos me pagasen algo del cable, HAY QUE HACER CAJA SEÑORES.

My brand new CX30 was crashed into while parked in front of my home. It has been in the shop for SEVEN weeks waiting for parts and they will not arrive until April. I am making payments on a car that I cannot drive and cannot repair. FOUR MONTHS for parts?! It is unconscionable to be unable to support your product. Bad business practices.

My 2024 Mazda CX-90 PHEV has spent 42 days in the shop for engine failure, engine malfunctions, a hybrid system malfunction, and multiple recalls. Due to the first five weeks of that time falling over the Thanksgiving, Christmas, and New Year's holidays, I do not meet my state’s technical requirement of 30 business days in the shop to qualify for a lemon law buyback. Mazda’s corporate case manager, Leonard, takes weeks to return calls. When he does, he constantly talks over me, dismisses concerns, and condescendingly shifts responsibility instead of addressing the core issue—this vehicle has never performed as advertised. Rather than showing accountability, his default response to my frustration is a robotic and disdainful, "I'm sorry you feel that way," which only highlights Mazda’s lack of ownership in this situation. To make matters worse, every level of Mazda is denying responsibility. Leonard at corporate says he can't authorize a buyback and that I should go to the dealer for help, the dealer says corporate is the only one that can assist, and Mazda Financial Services says they can't help. *No one* at Mazda is willing to take ownership of this defective vehicle, leaving me stuck in an endless loop of finger-pointing. This is absolutely shameful behavior. My engine failed after just 709 miles. Consumer Reports gives the 2024 CX-90 PHEV a reliability score of 4 out of 100—the lowest of any vehicle in the 2020s, I am far from the only person dealing with major failures in this model. The prior lowest-rated vehicle was the 2022 Ford F-150 Hybrid (7/100), followed by the Chrysler Pacifica Hybrid (14/100), the Mercedes GLE (19/100), and the Chevrolet Silverado (35/100). The CX-90 PHEV is the worst of the 2020's worst an no one at Mazda cares. It had been over a year, and the engine malfunctioned again last month, this leads me to believe that they are not concerned with righting this wrong at a customer relations, programming or engineering level. Mazda corporate, if you’re reading this, review the call recordings. Leonard’s tone, dismissiveness, and lack of professionalism are exactly as described. Instead of empty apologies, Mazda should make right their having produced a vehicle with the worst reliability score in recent history—and be ashamed of how they are treating their customers.

Bueno yo compré,un CX5 en el 2020 el coche va bien pero ,un espejo no funcionaba bien y ahora los dos,osea esba roto el motor,y ahora ya no funciona ninguno ,reclamo al señor encargado de la bata blanca,y me dice q eso no entra en garantía q es de chapa,osea el motor,total q la garantía de Mazda no es muy fiable,por lo menos ami

A new Mazda CX-90 broke down. My Car stopped starting up all of a sudden. I ended up towing it to the dealership. Fast forward two and a half months, and I was getting a message that the issue was related to contaminated fuel (really ??? took them that long to identify it was a fuel issue). At that point, I couldn't even remember where I refueled so I could submit a request for the repair. I spoke to the service manager, who admitted it was unprofessional and agreed to cover half of the repair cost: empty the fuel tank, clean the injection system, and refuel with premium gas. From this point, everything went downhill !!!! When I got the car, it wasn't refueled (I complained about this, and they refunded me ). I started to drive and immediately got a low tire pressure alert. Once I fixed that, I got tons of alerts about the low Car battery (I ended up needing to recharge the battery myself). Once this was resolved, I got a CHACK ENGIN WARNING. At this point, I was asked to come back with the car. After a quick check, they reset the warning and said I had nothing to worry about, and it was related to leftover contaminated fuel that should go away after driving for a while. A few days later the check engine light came back again !!!! I went back to the dealership and now was told a different story. The alarm was related to Catalyst Efficiency (P0421), and I will need to drive with this alarm for a while and see if it disappears. If not, I must return and pay a hefty repair charge to replace the Catalyst !!!!! You can imagine my frustration because: 1) It took them more than two months to find out what was going on, and now I'm stuck with the repair cost rather than being able to charge the gas station 2) They obviously didn't bother to do a test drive before releasing the car to me (very unprofessional) I opened a case with Mazda to complain about this case, and they were completely useless. They kept ignoring the case despite my following up for two months now. Everything is good with Mazda until something is wrong, and then you realize how useless and unprofessional they are. That is the end of the road for me with Mazda after being a loyal customer for the last 10 years.

Es mi segundo coche. Cambie un cx5 por un cx60 lo pedí el 3 de octubre con una bola de enganche. Me lo entregaron el 11 de diciembre de 2024 y sin enganche el vendedor amablemente me dijo q pidiera cita en el taller y me dieron cita para el 8 de enero no lo recibieron porque estaban colapsados que lo llevara el día 13 de enero lo dejo y me dicen q me lo entregan el día 20 pasa los días no recibo llamada ni me dicen nada del coche el 24 de enero llamo para preguntar q pasa con el coche y me dicen q ya me devolverán la llamada. Hasta el 27 no me llaman y les dije q el día 30 me iba de viaje con la caravana y el 29 llamo a las 5 de la tarde para saber q pasaba y me dicen q lo recoja antes de las 6. Llego me lo entregan sin la homologación y sin la ITV pasada, encima me hablan mal y me dicen que eso ya lo tengo q hacer yo . Mi pregunta es un cx60 es una chuchería o los clientes somos subnormales ? Llamo atención al cliente y no contestan llamo al jefe de ventas y me dice que él no es le pregunto su nombre me dice Jesús. Y el jefe de ventas se llama Jesús y dice ya se lo comentaré haber q se puede hacer , ósea ninguno da la cara ninguno se hace responsable del mal servicio q dan. Es una pena los empleados que hay en ese concesionario son mal educados hay desorden y no se enteran de nada .

Brand new CX-90phev broke down less than 30days after purchase, stranding our young family in another state. Roadside assistance was a joke and I had to rent a car on my own to get my family home. 20 days later, I still don't have a car or an equivalent loaner, no identified fix or timeline. Corporate customer experience is not helpful, I have put in over 70 calls and gotten 3 in response. They have denied a buy back and claim that new parts are being expedited which is a lie because the service department said they do not know what this issue is. Don't buy a PHEV from Mazda, they haven't figured the systems out yet but don't buy in general because when you have an issue you will get NO help.

Are you serious with these cheap POS key fobs? You drop your keys and they break into a thousand pieces and then you get a bigger POS replacement that WILL NOT go back together. Haven't been able to drive my car for three days and now I have to physically go to the dealership to have a simple key fob put back together. It's clear Mazda cuts corners at every single opportunity. Last Mazda I will own. Try harder next time.