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Mazda (mazdausa.com) has 96 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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CherylC
I purchased my 2023 Mazda CX30 Turbo a few weeks ago and I LOVE it. The sales experience was great, Hannah Beck was very patient with me trying to find the right car. She was knowledgeable, informative and very sweet to deal with. From the General Mgr. to the Finance specialist the entire process was easy and fast. I would highly recommend Pinebelt MAZDA to everyone!
Keith G.
Mazda is one of those companies that I keep coming back to. In my 40 years of owning vehicles, I've owned 7 Mazda cars: 1993 Protege LX 2004 RX-8 Touring 2012 Mazda3 Touring 2017 CX-3 Grand Touring 2017 Mazda6 Sport 2022 Mazda3 Premium 2022 Miata MX-5 Grand Touring All the models I owned were great cars, with the CX-3 being my least favorite. It had a small issue with the heads-up display, and otherwise was too small for my needs. The all-wheel drive in the snow was nice, though. In general, all the Mazda cars I owned proved very reliable during my ownership years, and they all had that Zoom Zoom that one would come to expect from this manufacturer. This means that they are engineered to be really responsive to my driver inputs, and have that feeling of agility in multiple driving conditions. I feel that Mazda doesn't bow to the pressures of the trends in the automotive industry. They are very late to the game in regards to hybrid and full-electric, and I don't blame them one bit. They have been very successful with the gas mileage with the SKYACTIV technology, and have made cars that are extremely trouble free. I'm a little concerned about the joint venture with Toyota in the Alabama factory, and hope that Mazda will continue to maintain its independence. Toyotas are fine cars, but not nearly as nice and driver-centric as the Mazda brand, IMO. As long as Mazda makes beautiful cars that are built to last, I will keep buying them. I'd love to see a pickup truck come to the USA market that can pull a small travel trailer (or my Miata). That would make my life complete!
Mary W.
Reliable and good quality. But cars don't have a lot of space inside.
Ocean
Love Mazda and their customer service!
Fry
Called to check if Belt Tensioner replacement (on 43k miles) is covered under powertrain warranty for my mazda3. Operator put me on hold for more than 1:20 and then hang up! I had mazda before (also new) for three years. And then got the current one that I have for almost 5 years. But I'm 100% sure I will not get mazda ever again. Not only questionable reliability but customer service is subpar!
Christopher B.
I applied for a position in huntsville alabama for mazda Toyota manufacturing located at 7262 governors drive suite 203 on Friday 8/26/2022 at 7am.. From the minute you walked in you could tell they were amatuers. The instructers were terrible. They were hiring in bulk because they are short handed..Hello! They give you cheap hard hats and plastic glasses and undersized gloves...Then at the end of the interview want you to clean and return this junk...Do not work for this garbage company and there Hr DEPT IS A BIGGER JOKE .... PS they offer a ride to the assement center that the company does not honor.. Chris Baez Madison Alabama
Judy D.
If I could give Mazda 0 stars I would, but that does not seem to be an option. I am on my 3rd CX-5 & it will be my last. I have been trying to get information about delivery of a rear bumper for just about a year. I have reached out to the dealer, MazdaUSA Customer Service, corporate officers- just about anyone I could find contact info for. Not 1 person has had the decency to respond.!
Tanitta
I have been a Mazda owner for the last 5 years and have taken my Mazda for service exclusively. I had no prior issues, but this last december I had engine problems during a typical commute. When I had my car towed to Mazda they told me I had engine failure, but couldn't tell me the reason unless I pay them. This put me in a difficult position as an essential worker who needs my car, so I payed this price without having much of an option. The vehicle also showed no signs of warning on my dashboard during the time, I was still left with a sour taste in my mouth, because they would choose to take 0 responsibility and tried blaming everything on me regardless of their maintenance. Zero responsibility from the Mazda and a horrible experience. I will never buy another Mazda ever again and would never recommend one.Take your money somewhere else.
