MatterportReviews of matterport.com

They don't care about their customers. No wonder they have 3.1 score it should be less. Please review all the other negative reviews. They will leave you looking really bad with your customers. I have been using my matterport since Feb 2017. Almost 9 years. In November my autopayment had an issue and i was late by 32 days. I paid the money owed and i have $0 balance with them. My account was cancelled with all the 100 active spaces i had. Many of these spaces were in clients websites. I had the classic plan and was paying $65 monthly for 9 Years. The price increased over the years but was ok with the price increase. Now i am not able to reactivate that account but if i want to recover all those spaces i have to select a plan that would run me 296$ a month. That is $2772 more a year which is ridiculous. I started when they were small and obviously they don't care about their loyal clients. Not a trustworthy company. They will leave you looking bad with all your clients. Not happy at all. They will not work with me after talking with Customer service. Look for other companies for better options. They just don't care.

Trustindex Review I have been a loyal and satisfied customer of Matterport since late 2017. Unfortunately, the past year has been extremely disappointing. Since 16 November 2025, I have been experiencing the same recurring issue with model uploads, which support consistently refers to as a “bug.” The problem is not isolated — it affects new models repeatedly. The pattern is always the same: I upload a model The issue occurs I wait 24–48 hours for a support response I receive a generic troubleshooting page After following all steps, support responds with: “This model was also affected by the bug, and it has now been fixed.” The issue is never permanently resolved. Each new upload requires me to contact support again and wait another 24–48 hours. This is not a once-off problem — it is an ongoing operational failure. What is most concerning is the disconnect between customer feedback and action. Matterport currently shows a high volume of negative reviews, yet the response remains the same scripted apology: “We’re sorry to hear you’re experiencing this issue.” Apologies without resolution are meaningless. As a professional user running a business, reliability, speed, and system stability are critical. A “model-by-model fix” is not a solution. I am not asking for sympathy — I am asking for: A permanent fix Engineering-level accountability Faster, predictable support response times Until these issues are properly addressed, I cannot recommend Matterport to professionals who depend on consistent performance.

This company changes pricing and plans without any confirmation or clear notice. Even worse, it’s impossible to remove your payment card from their interface, which means they can charge your card without your consent or prior warning. This feels intentional and extremely unethical. If you value transparency and control over your payments, avoid this greedy company.

I really appreciate the team's responsive and willingness to help us as much as possible. They're always trying to find us solutions and do whatever they can to support us when we need it.

My customer service contact is fantastic; however, anything related to finance or any other technical issue takes too long to be solved, and almost every time we receive an invoice, it is a mistake or error. The lack of flexibility to provide quotations for E57 files without a fixed amount that I don't need is not convenient, as well as the decision to use the previous contract instead of a new one with specific requirements based on our need under the brief explanation that would be more expensive.

We had a very smooth and professional collaboration purchasing floorplans from Matterport. Communication was clear, delivery was on time, and the quality of the floorplans fully met our expectations. Overall, a reliable partner that we would be happy to work with again.

The Matterport team was great to work with, and we were able to achieve the desired outcomes in a timely fashion.

The team at Matterport is very supportive and knowledgeable about what they do.