MatterportReviews of matterport.com

They changed their pricing structure without letting people know. Now i had to pay $69 to reactiviate my account, then i had to pay another $108 right after to upgrade my plan to simply access my old scans, and have even less spaces available. Absolutely unacceptable. Horrible. If i could give 0 stars i would. This company is greedy and worse.

The technology is fine and works smoothly, the business that sells it, however, is the reason I have given one star. 1) the hosting is overpriced 2) they don't allow you to reduce the size of your account even if you have no tours in there 3) they have recently discontinued the only affordable tier (starter) leaving only the exorbitantly expensive tiers available meaning long standing clients are trapped in pricing structures they cannot afford Anyone looking to explore this technology you should definitely look elsewhere as 1) there are many better and more affordable alternatives 2) upcoming scanning tech is going to make matterport totally obsolete (they will go out of business)

I needed to scan an apartment, single one, no need for any other pro plans with 10 hosting options.. so the STARTER pack seemed like pretty nice option actually, you know, you can scan with the 360 cams through the phone, then you can share it, after I have scanned the apartment I just found out that the starter plan has been completely removed! Quite literally the day before my scan...And the cheapest option is 90 EUROs per month. Thanks but this is a big no!

I have been using matterport for one year now to create scans for businesses in my local area. During that time they had discounted the pro 2 camera, which i purchased, only to then discontinue it. They then dropped the pro 3 price by half and made their entire business about that, meaning clients prefer the pro 3 over the pro 2. Today, 8th October, they have just doubled the cost of subscriptions from roughly £60pm to £120pm. This has priced me out overnight of getting clients. I cant double my monthly hosting fees cost structure for tours of businesses, so therefore its no longer a business. Do not trust this company. Always changing the goal posts and pricing structures, pricing for kit is always up and down, they are really a most untrustworthy company. Abhorrent behaviour, i will be using other 3d scanning software from now on.

I've been a loyal big customer with Matterport Enterprise plan for several years. I have been paying quaterly payments, now they are only allowing annual payment of up front (£10,000+ in my case)!! This is very toxic of them to do, no other company makes you only have the option of annual payment. I agreed to their new annual payment as they didnt give me no other choise, and I waited 1-2 months for them to draft the contract, now they are saying the senior management team wont approve of the contract - such a waste of my time and what a poor senior management of matterport to refuse without proper reason. I've noticed a severe loss of Matterport's customer service / sales service, since CoStar bought them. I don't have much hope in matterport anymore and will be seeking alternatives.

Matterport wasn't great before they were bought by Costar, and now they're 100% toxic with fees going up 20% in our case YOY despite us cutting over 300 unit scans. It's a walled garden where they imprison your scans and charge you extortionate fees to retain access to your data. You can't migrate them, and you don't own them. It's a racket, and Congress should get involved. Their stock reply, likely AI-written, is designed to make you think you have options - you do not. You can pay them a lot of money, or a lot more money; that's it. Those are your options. And you still don't own your scans. DO NOT get on this platform, or you will never leave. I promise you. We manage a couple of thousand small apartments, homes, and duplexes, and are down to 179 scans on Matterport. They billed us $9.4k this year, when we had over 500 last year, and we paid $7.5k to retain them. It's extortion and exploitative. Finally, they'll tell you to email support, and they'll leave you on read for a week until you pester them again. When they do respond, it's to tell you to shut up and take it. This is an evil company, if ever there was one.

Kundenservice ist quasi nicht vorhanden Wir hatten ein ewiges E-Mail Ping-Pong weil es einfach systemseitig unnötig kompliziert gemacht wurde, für uns zu kündigen. Außerdem wird die Migration zu einem anderen System so schwer gemacht, dass ich jetzt einen Hass auf Matterport bekommen habe! Bei unseren 16 Rundgängen muss ich jedes einzelne Bild manuell in der App "abfotografieren" und dann einzeln auf jedes Bild "herunterladen" drücken. Das kostet meinen Arbeitgeber nicht nur eine Unsumme an Geld, sondern ist auch so ziemlich das hohlste, was man in so einem Programm machen kann. Früher war ich Matterport-Fan, heute rate ich jedem nur davon ab! (Es gibt ein Programm, wo man - wenn man selbst hosted - nur einmal im Leben so viel zahlt, was Matterport im Jahr kostet... Das "einfache Aufnehmen" von Matterport lohnt sich in dieser Rechnung nicht... Lieber baue ich manuell, habe meine Daten und bin unabhängig.. Die Kameras sind auch schon längst überholt.. Hatte mal die Pro 2... Jetzt ein preiswerteres Konkurrenzprodukt und man merkt kaum einen Unterschied.)

Ich konnte leider nicht NULL Sterne vergeben, sonst hätte ich das gerne gemacht. Buchhaltung ist ein Witz, der Kundenservice eine Katastrophe. Wir wollen den jährlichen Plan kündigen, was online nicht möglich ist und vom Kundenservice nicht durchgeführt wird, trotz schriftlicher Aufforderung. Geiles Geschäftsmodell ! Nie wieder. Das einzige was funktioniert, ist die App. Die Hardware ist ganz gut, gibt aber mittlerweile wahrscheinlich günstigere, evtl. auch bessere Optionen ... vyu cam von Ogulo bspw. Bin mittlerweile mega genervt, weil ich mich um diesen administrativen Dreck kümmern muss, den die Firma nicht auf die Reihe bekommt. Danke für NICHTS !