Matterport Reviews | Read Customer Reviews of matterport.com

Matterport Reviews | Read Customer Reviews of matterport.com

Matterport reviews

Showing 29 reviews with 5 stars · Clear filters

Doreen R.
Sep 30, 2026
Beyond Grateful!
As one of our company’s “scanners”, I have had many occasions where I’ve needed help to correct a scan or a model. Every single time that I have reached out to Matterport Support, an always pleasant support member, would assure me that all would be good. And, it always is. The level of professionalism and care is unmatched. I would rank Matterport’s Support staff higher than any other strong customer service unit. Hands down the best technical support experiences ever! Thank you Matterport for exceptional service!
Response from MatterportOct 2, 2026
Thank you for your incredibly kind words and continued trust in our team. We're honored to hear that each of your experiences with Matterport Support has been a positive one. Providing professional, caring, and reliable assistance is what we strive for every day, and feedback like yours means a great deal to us.
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bideo M.
Sep 23, 2026
고객의피드백을 무시하지않고 잘 대응해줍니다.
고객의피드백을 무시하지않고 잘 대응해줍니다.
Response from MatterportOct 2, 2026
Thank you for your feedback!
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Leonardo S.
Sep 19, 2026
Matterport space would not load from my account
I spent more than 7 hours trying to fix an issue where none of my Matterport spaces would load from my account—even though they worked fine on other PCs and tablets. The fix was just setting my computer’s clock to update automatically and match my time zone. Matterport’s support team solved it in under 10 minutes! Special thanks to Janice and the whole technical support team for their help
Response from MatterportOct 2, 2026
Thank you for sharing your experience! We're thrilled our team was able to quickly identify the cause of the issue and get you back up and running. We'll be sure to pass along your kind words to Janice and the rest of the Technical Support team. We appreciate your feedback and thank you for choosing Matterport!
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Ivan F.
Sep 18, 2026
Responsive developer support, SDK docs need to catch up
I build on the Matterport Bundle SDK for programmatic camera control and headless capture. On a recent case the support engineer was responsive, tested my claims rather than pattern-matching, and corrected himself when the docs and his first answer disagreed (Camera.getPose is deprecated; Camera.pose is current, Euler degrees in three.js YXZ order). That is better than most vendor support I deal with. The constructive part: the SDK documentation is thin on exactly the things an embedder needs — rotation conventions and the yaw zero reference are undocumented, and the npm web component lags the zip bundle by a release. Support has flagged both internally. If those land in the docs, this is a 5 across the board.
Response from MatterportOct 2, 2026
Thank you for taking the time to share such detailed feedback. We're delighted to hear that our support team was able to work through the issue collaboratively and provide the technical clarity you needed. We also greatly appreciate your constructive suggestions regarding the SDK documentation and release alignment. Feedback like yours helps us identify opportunities to improve the developer experience, and we're glad these items have been raised internally. Thank you for your partnership and for helping us make Matterport better for the developer community.
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Kurt K.
Sep 10, 2026
Quick Answer
Quickly answered my inquiry that allowed me you make an informed decision on how to proceed with my project.
Response from MatterportOct 2, 2026
Thank you for your kind review! We're glad we could provide the information you needed to make an informed decision and move your project forward.
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Paul
Jul 31, 2026
Fast response time to initial enquiry.
Fast response time to initial enquiry. Excellent constructive advice given. Problem solved!
Response from MatterportAug 3, 2026
Thank you for your kind review and for choosing our service! We're delighted to hear our team was able to respond quickly and help resolve your issue. We truly appreciate your support.
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Bartek Z.
May 21, 2026
First steps in Matteerport environment
I regularly participate in Matterport webinars and I'm genuinely impressed by the quality of each session. The presenters deliver content in a highly professional manner, making even complex topics easy to follow. What stands out most is how thoroughly they address participants' questions — every query is answered with care and expertise, which really adds value to the experience. Highly recommend to anyone looking to deepen their knowledge of the Matterport platform.
Response from MatterportMay 22, 2026
Thank you so much for your kind words and for being an active part of our webinar community! We’re thrilled to hear that you’ve found the sessions valuable and easy to follow—our team puts a lot of care into making complex topics accessible and actionable. It’s especially great to know that the Q&A and participant support stood out to you. We always aim to create an environment where every question is welcomed and addressed with care. We truly appreciate your recommendation and look forward to supporting you as you continue to grow your expertise with the Matterport platform!
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Brett
May 2, 2026
What great customer service
What great customer service. All of this is new to me but Greg has answered every question. The online information and coaching videos are great! Keep up the great work!
Response from MatterportMay 6, 2026
Hi Brett — thank you for the kind feedback! We’re really glad to hear Greg was able to answer your questions and help you get up to speed. It’s great to know the online resources and coaching videos have been useful as well. We appreciate you taking the time to share your experience!
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