MatterportReviews of matterport.com

I've been with Matterport since the beginning. I originally spoke with them in 2012 and helped them with the app in 2013/2014. I taught them how to draft the floor plans in 2014 and also cubi.casa how to do the same that year. I've been with Matterport a long time. Experience has been mixed. The technology is great, always has been. The constant innovation is a nice thing to see, and new services is always something benificial to offer to our clients. The customer support side has been mixed. Often help is slow, or non existant unfortunately. Billing side, this would be the worse however. Only large telecommunication businesses seem to get it worse. Billing support tickets go unanswered, individual emails to financial people are ignored and if anything is resolved, it takes months to year. Not joking here. My personal experience, I am still waiting a resolution from 6 months ago for simple billing related issues that appear impossible to change on the finance side. A simple change of location. I'm still being billed and charged incorrectly, especially with tax reasons, which now has caused on going issues, and will be significantly harder to reverse, even though I was ahead of these issues for several months. Matterport billing ignoring this will now mean more work.

My customer service contact is fantastic; however, anything related to finance or any other technical issue takes too long to be solved, and almost every time we receive an invoice, it is a mistake or error. The lack of flexibility to provide quotations for E57 files without a fixed amount that I don't need is not convenient, as well as the decision to use the previous contract instead of a new one with specific requirements based on our need under the brief explanation that would be more expensive.