MatterportReviews of matterport.com

The whole system specially for the administrator is not user friendly and straight forward. All required activities including but not limited to activation, sharing, access right management are very complicated and time consuming.

Difficulty with alignment previously. Re-alignment is difficult and doesn't always work. Online support tickets get no response. Called this morning and found out that THERE IS NO SUPPORT FOR SMARTPHONE SCANS. They will only support users who purchase their $2,000 camera! There are other options, try them.

Product works, but god forbid there's an error or Customer service is needed, expect slow and unhelpful. I mistakenly duplicated a space and they won't make a new floorpan because the first space was deleted. I have to pay for the same thing 2x when they could easily just create the same floorpan from the duplicate space. If there were better options on the market I'd take them.

We are a real estate development company that has been using Matterport for more than 2 years. We have invested more than 1,000 hours in creating more than 200 Matterport models. The camera and software work great and we have loved having access to "Digital Twins". Unfortunately, Matterport has made recent changes to their pricing policy and will now charge you $9.99 to "re-activate" and view a model. This charge is in addition to the annual subscription that is required to use the software. The charge will essentially double our cost for using Matterport. Make sure you fully understand these new fees and how they will impact you before locking yourself into the Matterport ecosystem.

Assistenza post produzione pessima. Se si lavora su edifici vecchi con i fuori squadro spesso non vengono restituiti bene i rilievi. All'esterno è limitato. Ho deciso di rimuovere l'abbonamento perché non sono stato soddisfatto dei rilievi più impegnativi. Non mi hanno nemmeno restituito la posizione dei pilastri di una tettoia. Costi extra abbonamento per il download delle planimetrie