MatterportMatterport is the leading spatial data company focused on digitizing and indexing the built world. Our all-in-one 3D data platform enables anyone to turn a space into an accurate and immersive digital twin which can be used to design, build, operate, promote, and understand any space. Contact us to learn more: 1-888-993-8990.
Matterport (matterport.com) has 102 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Claim this listingInternet & Software · El Monte, California
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Internet & Software · Los Angeles, California
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Internet & Software · San Francisco, California
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Internet & Software · San Francisco, California
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102 approved reviews, newest moderated first
reviewer_boy_bcn
Have been using Matterport for years. I wish we had never chosen Matterport. If you need this for more than 1 month, NEVER choose Matteport. Not only is it overpriced, do they also find millions of little reasons to charge you without your consent. They also are extremely rude over customer support. AVOID AT ALL COSTS.
Anna
I had a great time at Matterport as an employee but also I continuously kept receiving very positive feedback from clients all around Europe. In the London office the culture and willingness to help clients was very impressive, but I have left a few years ago so not sure whats the updated situation.
Sascha
Das Produkt ist leider wirklich toll. Dies ist auch der Einzige Grund weshalb ich die Platform und die Kamera noch nutze. Der Customer-Service respektive der Umgang mit Kunden und Problemen ist eine reine Katastrophe. Mir wurden falsche Rechnungen geschickt welche ich im guten Glauben bezahlt habe. Leider habe ich erst nach 6 Monaten bemerkt, dass mir Monat für Monat falsche Rechnungen geschickt wurden. Ich habe mich daraufhin an Matterport gewendet mit der Bitte um Rückerstattung der Zuviel bezahlten Beträge- Leider ohne Erfolg. Der Schaden von über 400.- Euro ist mir geblieben. Auch wurde mir der Kontakt zu einem Manager verwehrt. Kein Kompromiss oder etwas in der Art... Kundenfreundlichkeit ist definitiv etwas anderes. Tipp an alle: Kontrolliert euere Abrechnungen akribisch genau....
Dan C.
The product it’s self has great results. However there customer service is the worse I’ve come across. There’s no billing support in the uk, so you just get emails from someone in the US telling you to pay or your account will be terminated. There’s no compassion, no communication and zero understanding, even in difficult times we are going through. Matterport the only way you will keep getting business is if you look after your customers, at this rate you will be driving them away. Its all about balance providing a great product and offering an excellent service. You get that second but right, your then winning. Until they sort the customer service out, I wouldn’t bother wasting your time. It will only frustrate you.
Mairead D.
Awful. No support service. If you need repair, must send to US, with a 2 week turn-around. No service in Matteport UK. They just want to sell very expensive cameras with no after-sales support or repair service in place. Don't go near them.
Shane L.
The software is the most costly of all virtual tour software, but does not work on any mobile browser. It's a huge hassle to showcase spaces to clients. I opted for kuula instead