MatterportReviews of matterport.com

I've been using Matterport for four years and they keep changing their cost structure to squeeze additional revenue out of users, presumably to satisfy their lagging stock price. Within the past year, they've now started charging extra for spaces that have over 200 scans. Why? Because they can. So, I now have spaces that should be one space but they're now 2. I had one "double" space that is now three spaces because the scan wasn't working, and I wasn't able to get anyone to help me when i was on site. So instead of paying $2.60 a month for that space, I'm instead paying $7.80 a month. Because the software isn't working right. They now want to charge me additional money to stitch the spaces together, even though this should have been done automatically (and I doubt it'll take someone more thana few minutes to figure out). Meanwhile, their customer service is atrocious and they don't care about their customers.

The customer service is absolute garbage.

We are a real estate development company that has been using Matterport for more than 2 years. We have invested more than 1,000 hours in creating more than 200 Matterport models. The camera and software work great and we have loved having access to "Digital Twins". Unfortunately, Matterport has made recent changes to their pricing policy and will now charge you $9.99 to "re-activate" and view a model. This charge is in addition to the annual subscription that is required to use the software. The charge will essentially double our cost for using Matterport. Make sure you fully understand these new fees and how they will impact you before locking yourself into the Matterport ecosystem.

Schlechter Kunden Kontakt. Zu Teuer. Kostenlose Zugang ist muss man während des erstellens der Kontos schon anwähler, nachträglich ist dies nicht mehr möglich. Matterport zwingt ein dazu ein Abo abzuschließen obwohl man den Kostenlosen Plan mit nur einem Space nutzten möchte.

Assistenza post produzione pessima. Se si lavora su edifici vecchi con i fuori squadro spesso non vengono restituiti bene i rilievi. All'esterno è limitato. Ho deciso di rimuovere l'abbonamento perché non sono stato soddisfatto dei rilievi più impegnativi. Non mi hanno nemmeno restituito la posizione dei pilastri di una tettoia. Costi extra abbonamento per il download delle planimetrie

Ich habe die Kamera im Mai 2023 mit 24% "Spring sale"-Rabatt gekauft und per Vorkasse bezahlt. Leider ist man bei Matterport unfähig die Rabatte aufgrund einer angeblichen Systemumstellung vollständig zu berücksichtigen. Seit Ende Mai schlage ich mich in unzähligen Mail mit dem "Service" darum, dass ich die Rechnung vollständig bezahlt habe und der angebliche Rückstand ausgebucht wird. So eine Unfähigkeit habe ich in meinem mittlerweile 25 Geschäftsjahren noch nie erlebt. Hätte ich das geahnt, hätte ich die Kamera nicht gekauft. Zur Kamera: Die Kamera kam pünktlich an und funktioniert. Die Datenübertragung von der Kamera zum Tablet läuft aufgrund der Dateigröße etwas schleppend.

Matterport is a piece of sh** company to work for. They will suspend and fire you over any allegation, without giving you the chance to defend yourself. Their tech might be good, but steer well clear of this soulless company.

After months of non use I canceled my professional subscription to Matterport last in June of 2022, Here in june of 2023, I suddenly see a charge for $73.55 from Matterport. I think no problem an error, they will reverse it. Nope, they claim they are collecting for June of 2022 and will not reverse. It just got personal. You a r e so broke and in such distress you are milking clients for year old accounts. Bill me in July or August 2022. Not June 2023. Their service were overpriced to begin with. I see their stocks are on the decline and their employee satisfaction has dropped by 13% recently. Be careful with this one.