Marcus by Goldman Sachs®Reviews of marcus.com

Absolutely horrible! Avoid at all costs. Even though banks were verified, Marcus keeps rejecting transfers for no reason. I call customer service and they can’t tell me. They just say try again. They have caused missed tax deposits, etc. Don’t let the higher interest rate fool you. Working with them has been a nightmare and they make it difficult to get money out for emergencies.

Be very careful when it comes time for renewal. I've had 2 CDs with them, 9 month ones, for more than 2 years...all of a sudden I got switched, at maturity to a 12 month one for the worst APY they have. Also, their website is not good. Very difficult , if not impossible to find previous CDs you've had with maturity rates. They're ok, but that's it. Looking elsewhere

I would give a zero star if I could. This is by far the worst bank I've ever dealt with. Incompetent staff and close to illegal banking procedures. Don't be fooled by the "Goldman Sachs" name and do not trust your money with this bank.

Made my auto registration payment on our state portal from the Marcus savings. Marcus rejected it stating it was "unauthorized.". Marcus never notified me and I had no idea until the state threatened legal action if I don't pay the bill. I called Marcus and some idiot customer service rep said that it's Marcus policy not to cover payments for certain things. I didn't fully understand what he was saying but what really irritated me was that he said it's in the disclosures and I should have known. Just closed the account. Terrible

I used marcus for my CDs. I found it much better comparative to some of its other peers. They have overall a reliable system, they provide timely reminders, notifications, decent interest rate and online option for managing the CD lifecycle very easily and transparently.

after banking with these people for over 6 years now, they just decided to hold my incoming wire from a trust account for now 7 days, and counting. They would not give me a reason except for the all-purpose "administration review"- no other explanation. There has never been any fraudulent activity, nor was this incoming wire out of the ordinary. They just decided to hold it, because they decided to. The interest on this amount of money is big, so I decided that it was a part of thier M.O. to get as much money as they can from all thier clients. I am sure I am not the only person. If they do this regularly to all thier clients, they could profit substantially. Stay away! There are other banks that have a higher APR.

I will give it zero stars instead of 1 star if this is an option. This is what happened. Marcus ran an advertisement at the beginning of this year saying, "Open an account with them, deposit a certain amount of money, and maintain it for 90 days to get a bonus." However, I did all these steps but did not receive the bonus. I called customer service; they said it was because I did not click a button to agree to enroll in the bonus. That is definitely misleading and a trick that they are playing. In the advertisement, they lure people into opening accounts and depositing money; however, in the end, they come up with an excuse not to give people the bonus. If you say the customer must agree to a link to receive that bonus, why don't you display that information on the customer account page, stating, "click the link to get the bonus"? There is NO information or heads-up like that in the account; then they could come up with an excuse for not giving the bonus that they advertised. It is false advertising and a scam.

Avoid.. deflective when challenged, money grabbing, not clear on terms, poor customer services, ... avoid