Marcus by Goldman Sachs®Reviews of marcus.com

take some time, but I’ve never had a problem with that. It serves its purpose for me, which is simply to save.

I used marcus for my CDs. I found it much better comparative to some of its other peers. They have overall a reliable system, they provide timely reminders, notifications, decent interest rate and online option for managing the CD lifecycle very easily and transparently.

I found customer service to be a positive experience. I had questions concerning my CD. Gary was very helpful and patient in answering our inquiries.

I would like to commend Lorraine from the Marcus Bank team for the outstanding service she provided this morning. Lorraine is a real credit to Marcus Bank. Nothing was too much trouble, and she took the time to explain everything clearly while providing excellent advice about their one-year Fixed Rate Account. I had only recently opened a one-year fixed account at 4.6%, but as the rate had increased to 4.9%, Lorraine arranged for my original account to be closed and guided me through opening the new account with the higher interest rate. Her professionalism, efficiency, and customer-focused approach made the whole process straightforward and stress-free. Overall, it was a genuinely pleasant experience. I have been a Marcus Bank customer for many years and cannot praise them highly enough. Their customer service is consistently excellent, and telephone calls are always answered promptly. I would not hesitate to recommend Marcus Bank to others.

I am a big deposit in certificates with Marcus. I am a saver. I have a checking account with a restrictive member credit union and transfer money to Marcus to my savings account. I hve five c/ds. They have renewed as instructed. I transfer funds into my savings account by using he automated clearing house method. I got an e mail about possible attempted fraud on my account. I instructed to freeze all transaction and this was done. After several telephone calls and letters the freeze was removed and things, hopefully are back to normal. Marcus appears to be very strict on opening accounts and continuing business. I see in reading all the bad reviews a trend of micky mouse depositors who want to play bank/customer office. They do bizarre transactions and go back and forth with money in and money out, oay here, pay there. Marcus has a duty and legal obligation to protect depositors and they review their deposit agreements regularly. I read them and understand them. Customers put money in and then want to take it out. That's why there are penalties for early withdrawals. Today there is sophisticated money fraud everythere. Its the cusstomers responsibility to keep up with their accounts and know what they are doing. Marcus is a big time lender. They do not bother with checking accounts and have gotten out of the credit card business. People like to play games with banking and it results in these negative reviews. I compare themto restaurant reviews and those of food. Eat this, don't eat that. Go there and don't go there. I think Marcus wants serious depositors and not nickle and dimers. Res Ipso Loquitur

We are expecting a check for a closed CD. We have made a few calls to get some clarification on where the check is. We finally asked for a supervisor and got Ty. He was amazing and answered all our questions clearly and concisely. So grateful! Thank you, Ty! You are a SuperHero! Elizabeth

Idk why I’m seeing such poor reviews of Marcus. I personally love Marcus because it has a very very high APY% for its savings account. I have many savings accounts and this is the one that always increases first. Definitely worth it if you want to use it as a savings account.

After many long hours of researching and reviewing several loan consolidation platforms, Marcus was our second runner up & won’t mention the first since we were turned down in less then a minute. After typing in my personal information and submit, the process was quick and efficient. Marcus made us feel like human beings & not just a “number”. Extremely happy to get our finance’s back on track with this loan. Look no further there the best at what they do and have to offer