Marcus by Goldman Sachs®Reviews of marcus.com

from such a big name, you would expect some decent service in ISA. I had ISA with Marcus, it took me half a year or so to transfer out, for whatever reason, it wasn't good, at some point I had to call both banks and make them talk. on top of that, Marcus seems to make so much fuss about advertisement - and ISA even if you want to move to them they do not accept transfers in. if you have ISA with them, their ISAs are not 'flexible'. their ISA relatively good rate, but not market-leading they have an app, unlike other investment bank-backed products, so this is good. they process payments relatively quickly which is good as well. however, not being able to transfer ISA in, is very very strange. but they rate now behind .3-.5% of the market leader, I only hold there like 1 GBP or so, to keep it open, in the hope they will be back on the market with something very good,

Idk why I’m seeing such poor reviews of Marcus. I personally love Marcus because it has a very very high APY% for its savings account. I have many savings accounts and this is the one that always increases first. Definitely worth it if you want to use it as a savings account.

marcus is the worst credit company marcus is the worst credit company. stay away! do not engeage. they offer NO HELP or support. website poorly designed, cant reach a human (hide the chat button).

Treat your Marcus account like a CD or retirement acct. Do not treat this acct like an actual savings acct. If you need to transfer or wire money to external accts do so well in advance (greater than 1 week). Attempted to wire money into an escrow acct for a down payment for a home. Took 4 days and 10hrs on the phone with multiple representatives who all had different courses of actions I should take.

They locked my entire account and resfuse to unlock it, without a reason. As simple as that. All my money is in that account, what is this nonsense?

We have been locked out of our account for 25 days. Repeated support calls (16 hours over 12+ calls, spending ~15 hours on hold) yield no results. Filed a formal complaint with the CFPB. Avoid at ALL costs! Protect your money.

Savings Account Locked. My savings account has been locked for 2 weeks. Customer service gives me a 3+ business day call back time each time I call. I was not notified of the lock and was never given a reason for it. The account has been locked for 15 days today and I submitted a notarized affidavit 7 days ago. Edit: My account was unlocked 20 days after the lock. No illegitimate activity occurred on my account; the reason for the lock was a transfer I made to an outside bank account that I had made two times prior. Do not use this bank. They kept me from my savings for ovet two months and I was finally able to close the account. Unacceptable.

They repeatedly reversed large outgoing transfers to other banking institutions over two years of various transactions. They offer decent savings rates, but they prevent you from withdrawing your money in a timely manner. Their CSR outright LIED to me stating that they "do not allow transfers to outside financial institutions." What the heck? So your money is allowed in, but you can't ever transfer it out?! This occurred with outside accounts set up and verified from within my Marcus account and from external accounts, so it didn't matter if the money was "pushed" or "pulled" from the other accounts. They even reversed transactions to an outside bank account that was originally established with funds transferred from the Marcus account over a month earlier. Stay far away. You have been warned.