Marcus by Goldman Sachs®Reviews of marcus.com

I can't stress this enough. This bank is the most incompetent I have ever dealt with in my entire life. I had numerous issues trying to send funds to a linked external account. I spent over an hour on the phone with customer service and got nowhere. At a later date I tried to send a wire and they sent me the wrong form and the money almost went to someone else's account. Please dont ignore these reviews. Their rates are enticing but you can do better at competitors without the hassle.

stay away from their CD or HYSA. They make it so easy to take your money (deposit), but place a lot of obstacles for you to gain access to your own money. once you want money transferred out they lock up your account and start requesting silly things claiming your phone number is unverifiable to you. evenafter they sent a code to my phone which i provided back confirming it is indeed mine. next they started talking about sending some affadvit to my home which they never send out just doing anything to hold your money hostage, dragging you getting access to your money for months. even after i requested they close my account and refund my money to the account it was transferred to them out of via ACH. then they claimed they couldnt verify that account was mine like What????

They pre-approved me for a $350k line of credit for my business via AMAZON - and I was eager to move forward since Amazon Lending closed its doors. I applied for the line of credit and uploaded all needed documents (6 exact). The next day, they asked for a voided check, which I had already uploaded. I clicked on the link they sent to upload it again, but was unable to load more documents since I had already uploaded 6. The rep told me they would have to open a ticket to resolve the issue. I asked if I could just email the needed voided check, but they said no. I waited days to get the link to finally upload the last doc needed to get the funds I was approved for, only to learn that the loan offer had expired! Their response was, "Sorry, you'll just need to wait for the next loan offer." Keep in mind, I had a past loan with them, paid in good standing. None of this makes sense. No one at Marcus GS wanted to fix the issue, sooooo 2024, it's just laughable and sad. Truly expected more from this so called reputable company.

To better clarify my 4-star review, I'll split it into two reviews... Savings: 5/5. Their rates are competitive, website and app are okay, and (this is the big one) they periodically offer bonuses to deposit money into your existing savings account. Highly recommend. Credit Card (GM specifically): 3/5. The rewards rate is good, but this is a review of GS specifically. I had the card when it was with Capital One and the transition was a bit painful. I STILL get paper statements and bill payment notifications despite turning on electronic communications multiple times and messaging with customer service. It isn't a huge deal by itself, but it is annoying and seemingly impossible to stop.

I’ve tried on several occasions to start an online savings account. Today my online application needed to be verified over the phone. First, the customer service associate told me I had to be referred to a specialist then she came back and said the specialist wasn’t available so she could help me. When we finish the application, she told me I would have to call back tomorrow because the application specialist had just closed their office for the day. That’s it! Looking for another savings account. This process shouldn’t be this hard.

Their customer support is very bad, different people gave different answers. They keep on reverting back my money transfer to the other bank.

I deposited $100,000 with Marcus on 1/15. On 1/27-28 I tried to access to add more funds, only to find that they had locked my account. I called, the rep had no information, other than they will not allow access to my funds, and will not tell me when they will either allow me access or return my funds. I have called 4 times, 2/7, 2/8, I have spent HOURS on hold, spoken with William, Kayla, Tatiana, Calique(sp?) and Audrey, and nobody there can give any answer other than to wait another 5-7 days and call back. This is unacceptable behavior from a supposedly professional company. How do I get my money back?

Customer service is really poor. They locked my account when I was travelling abroad. When I came back, they closed my account. The customer service had no idea what they are doing and could not give me any reason, but only told me to open a new account. Tried to call customer service multiple times, none of them showing professionalism.