Marcus by Goldman Sachs®Reviews of marcus.com

Awful experience with Marcus. Go to another bank. Customer service was incompetent and didn’t want to help me open my account. No wonder they are shutting this down.

I had the worst experience trying to get a letter to confirm my account ownership, account number, routing number and balance letter. It was for a mutual fund company. I expected they get this request frequently. None of the customer service people knew what I was talking about. I got a how to direct deposit to the bank but not what I asked for. It took me about a month to get the letter after many frustrating calls. I have been sent surveys from the bank and gave a low score and explained why. Never been contacted. I am waiting for the CD's to mature and all money will be transferred out of this bank for myself and my mother. I have been asked why I am closing CD's and been very honest of why and how bad their service is... no reply. Do not bank with this bank.

If I had the choice to leave no star I would have. These people are greedy monsters. My husband(not my boyfriend) passed away in our home which I had to move out and get back on my feet and called them to see if they could send me TWO HUNDRED dollars!!!!!! And they want me to pay the courts 400-500 dollars just to receive my husbands funds!!!!! Do NOT do business with these people because when your life gets turned upside down they won’t even try to help you get a little bit of money that doesn’t even belong to them to help you repair your life. And not to mention I lost my job after my husband died!!!! Lost my husband, my place of residence and my job and this is how they treat a grieving widow.

I’m going to cut to the chase. The customer support is the worst I’ve felt with in my 46 years. Everyone you speak to has a buffet answer to the same question. They will continue to transfer you without you knowing. When you make a request they mess it up only to find out days later. Then when you realize they have made such mistakes they tell you we will put it to an investigation to find out why this happened. They admit guilt but can’t problem solve or fishing correcting the mistake. They need to go to an investigation that takes 10 days. This truly the worst institution I’ve ever dealt with. We know big banks….. can be difficult but this particular bank is down right terrible. If I could give negative stats I would. Stay away they are really bad.

Opened a High Yield Savings account and was enrolled in their promotional offers including higher APY % and $100 sign-on bonus for maintaining an account balance of $10,000 for 90 days. Met the requirements and Marcus refused to credit my account with the $100 stating that I did not enroll properly, despite acknowledging my call in February ‘23 to ensure I had properly enrolled into the promo offers as described. Given my experience, I will be filing a complaint with the BBB. I recommend finding a better HYSA option than Marcus given their dishonesty.

So I worked for this company on the electrical side. I got the vibe one of the women didn’t like me and I was correct ✅ after a week of working there I was starting to get left out of things such as sandwich orders etc. Then then the other lady her colleague stopped talking to me or even helping me. The manager chose to ignore it all and low and behold they let me go the next week. Do not work for this company they are all very clicky 😊 just to add these ladies were a lot older than me but acted like school bullies 🤦‍♀️

Lock account without prior notice and lying to customer!!! I filed some complaints on BBB. The bank replied and said on 08/10 they will close my account and transfer my money but didn't receive my call backs on Aug 8 and Aug 9 so they cannot proceed. However, this is not the truth. The bank is lying to customers. I did receive emails regarding calling back to the bank, and I called back. On Aug 8, someone claimed to be a supervisor refused to close my account and denied the fact that I have requested to change my address in my previous calls. However, on 06/21, I have requested to send AOI to my new address. I told her I reached an agreement with the bank to close my account on 08/04, and I even agreed to the verbal statements of closing account. But she still rejected the facts. 08/09, I called again, a Rachel in fraud department answered my call. Rachel refused to tell me anything regarding my account (including when will the AOI be sent out) and also rejected to look into my issue. I made zero progress in this call too. The bank is not resolving my issue as they said!!! I did call back but none of the people answered the phone proceeded to close my account, which is in the contrary to their replies on BBB. They are lying!!!! I've attached my records of calling the bank on 08/08 and 08/09.

I used Instant link within this app to link a external US Wise account. Everything was ok until Marcus locked my account (no login possible) and denied any payment using my saving accounts. I did not received any notification for all of this. I discovered it when UMass notified me payment was refused. Even after they unlock my account (they locked by mistake), the problem cannot being solved by the chat; I’ve to call them. There is no way to receive a transcript of your exchanges, and they are telling something different every time you call. No way to send certified pdf or attachments by chat, only by paper and mail. I called them several time. First, they said they want to verify that it’s a personal account. I did everything they asked but my account it’s still under review. Each time I called, they pushed the delay by 2-3 business days. After the first call, they were supposed to unlock after they removed the US wise external account ; but they forgot and this caused me a lot of trouble. I asked several times to be call by a supervisor after all these miscommunication/mistakes by Marcus. I never received a call. After 4 weeks, I’m still not able to transfer money to my external account, and loosing 1 hour every other day to check the status. In comparison, linking this external account went fine with Bank of America app within 20 seconds (not 4 weeks). With BofA, a lot of issues can be solved by chat without loosing time listening to Jazz music during 30min. Looking at all review, it seems all customers are leaving bad reviews started since Nov 2022.