Marcus by Goldman Sachs®Reviews of marcus.com

So I very legitimately scheduled a transfer to my linked (via plaid) checking account. The day of the transfer they blocked my access. Told me to call back after it "fails" which they would ensure it does. Called back - verified all details as usual. "To be extra careful we want you to write your SSN on a piece of paper and snail mail it to us." Super secure. Very nice. No fax either btw - just a shady PO Box I should Mail my ssn in written to with my DOB and Address. Thieves. Yuck. America, what happened?

a website that has not worked in one week of trying and having trouble getting my money out of the bank. they are playing "let's hold the money for as long as we can"

They locked savings account twice after instigating an outgoing transfer. A notarized "identity affidavit" was submitted per their request and 6 weeks later, account is still locked. All subsequent calls end with "call back again" for one reason or another. Their customer service consists of people with no authority to help. Infuriating!

I recently signed up for an account with Marcus and they locked me out. I called their customer service and they are completely useless and put me on hold for a combined 1 hour in total. They have my money held hostage and won't unlock my account. I am taking legal action and filing a criminal complaint. I have given them all of my personal identification verification information and they still won't unlock my account. Despicable company.

They give a pretty good rate of return, but their customer service is virtually non-existent. I asked to speak to someone about a problem with the online history of my account, and their robot said someone would call me, but that was the end of it. You can interact with their website, or talk to a robot. That's it.

I am the Court appointed guardian for my mother, who has a CD with Marcus with most of her life savings in it. When I attempted to close it in order to pay her nursing home bills, Marcus repeatedly gave me PO Box numbers in PA to send certified copies of the same documents over and over again. Each time, even if USPS tracking numbers, the documents were lost in the mail rooms of Marcus. When you call, you can spend literally hours (2-4) getting the run around and being told to call back. You then start the whole process again, and get canned responses from the reps who claim they have no way to communicate with the legal department and everything takes 7-10 days. I was even told that maybe I should retain an attorney to assist with the process. They have no interest in honoring a request to close a CD, even if your loved one is being threatened with eviction from the nursing home. I have been trying since May to close a CD! This is insane, and they should not be allowed to get away with this!

After investing a large sum in a CD for five years, I proceeded to cash out. I started the process of wiring the money into my personal credit union with plenty of time before the CD matured. A telephone operator incorrectly inputted my credit union account number for the trial deposit causing a delay in closing the CD. The CD automatically renewed which cost me $1200 in early withdrawal penalties. I requested that my case by reviewed by upper management to get a reimbursement for the penalty which was not my fault. The recorded phone calls can easily prove the case in my favor, however my case was denied and I got stuck with the penalty. It's just wrong, and a classic case of the big corporation taking advantage of the little guy.

I don't care what their contract says. What kind of a company marks a payment as late if you try to pay it on the day it is due? Marcus requires you to pay end of their business day and not yours. You pay at 3:00 PM on your due date and the payment is marked as late. This company is also inflexible on making payment arangements if you ever have trouble paying. You want to do business with a good company. Use Bestegg