Marcus by Goldman Sachs®Reviews of marcus.com

The website and app looks nice, but one would think with their name, it would over a better Interest Rate and APY than it does compared to other banks. For instance, Newtek Bank, Primis Bank and even Lending Club offers a much better interest rate than Macrus by Goldman Sachs does. With such a trusted name, gives so little to the people who save money with them .

Tried to open a CD online as their rates are the best. They said they sent me a 6 digit code to continue. No code came despite 4 requests. (Not in spam, not anywhere. )They told me to wait 30mins. I waited over two hours but no code came. It said my account was locked. I called back five times. Each time got confusing and confused 'specialist'. I gave up at that point and went to another place for the CD.

They make it so easy to deposit, but place a lot of obstacles for you to gain access to your own money. Since the online platform is limited, you reach out to speak to a rep. Very frustrating so when you call, they tell you need to refer to a "back office" person. Takes a great amount of your time, only to end the call with your issue unresolved.

I had opened a money market savings account well over a year ago and never had any trouble putting money in. This week, I had to make two transfers out in order to pay my taxes and they locked my account. After sitting on hold for well over 30 minutes on two separate occasions, I am still unable to get MY $80,000 out of MY account.

US citizen with account opened in US. Travel all the time. Can't login to accounts while overseas. Just stupid

Terrible company! So easy to deposit but almost impossible to transfer out to a land bank. I’ve read this in many reviews now that I’m having trouble. Customer Service rep can’t help. Only back office knows what they are doing and no communication with them. Every time I call - someone will get back with me in 1 to 3 business days. We are going on 7 days and my online log in shows my accounts closed but they haven’t wired the money and no one will return my call. This bank is a scam of a company.

I've had a Marcus account for about a year, and I've had to contact customer service on a few occasions. Most recently it was due to an error message while in the middle of an online transfer - this is a common problem. It's always the same story: indifferent (bordering on hostile) customer service reps who don't even bother to listen to me as I explain my issue. They talk over me, the phone connections are so bad I often wonder if they can even hear me, and in general, treat me as if I am an annoyance they are only too eager to be rid of. They have never resolved an issue for me, and I always end up waiting a few days and then checking both my Marcus account and my bank account to see if I have to initiate the transfer again. I understand that for people who probably deal in millions of dollars' worth of transactions every day, my measly $10 or $20K transfers are insignificant, but they are very big deal to me, and when I get an error message in the middle of a transfer, I'd like to know what happened to my money. My issues have been minor thus far - mostly technical support issues - but it really makes me wonder what would happen if I had a serious issue. I gave them 2 stars because they do have good rates, and when things go well I have no complaints.

Marcus took long unreasonable holds on money I brought in. I was unable to purchase T-Bills from the treasury. They kept reverifying the sources of funds. They were transfer ACHs from my own accounts. Then the holds came off Feb 3, 2023. However, they still did not send the funds to another of my own institutions for purchases of a 6 month CD at 5%. I was told ready to go subject to verification of my receiving institution. While they had me on hold they disconnected. Then I called back and went through more verifications. Finally, they tried callling and other EST institution closed. Told to try back Monday morning. No call from them, so I called back. They said I was verified. Late in afternoon an Emett from fraud called stating "only way they are releasing my funds is if returned to originating institutions. Yes, that is from 3 or so. They also kept asking about returning to an institution, I had cancelled the incoming transfer to do to Marcus's unreasonable delays. I checked my account and it said cancelled outgoing wire. This series of events occurred Jan 24 - Feb 7 2023.