MaisonetteYour favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Mary J.
Great service
Response from MaisonetteJul 27, 2022
Hi Mary! Thank you for leaving this review! We appreciate you taking the time to provide this feedback regarding your recent experience with our Customer Care team. -Team Maisonette
customer
They responded quickly and solved my problem, where others couldn’t. Highly recommend!
Response from MaisonetteJul 27, 2022
Hi there, Thank you for taking the time to provide this feedback. We are thrilled that our team was able to provide a resolution quickly. Thank you for being a part of the Maisonette Family! ❤️ - Team Maisonette
Merwell
Customer service person was very curteous and resolved my issue quickly
Response from MaisonetteJul 27, 2022
Hi there, Thank you so much for taking the time to share your feedback regarding your recent experience. We're so glad our Customer Care team was able to resolve your issue quickly! Please let us know if we can assist any further! -Team Maisonette
Luba T.
Customer Service helped me to return an order even without my order number!!! Great job!!
Response from MaisonetteJul 26, 2022
Hi there! Thank you so much for taking the time to share your feedback regarding your recent experience. We're so glad to hear our Customer Care team was able to assist with your return. If there is anything we can help you with, please email us at [email protected]. We'll be glad to help you! -Team Maisonette
S A.
A very prompt response with a helpful solution to the problem. I was impressed with the attention to my problem.
Response from MaisonetteJul 26, 2022
Hi there, Thank you so much for taking the time to share your feedback. We're glad to hear our Customer Care team was able to resolve your case. If there is anything we can help you with, please email us at [email protected]. We'll be glad to help you! -Team Maisonette
D. B.
I placed an order for a necklace, but there was a little mix-up due to stock number issues. They corrected it very quickly, and I was very appreciative of their constant communication. I love this store and the variety they offer all in one place. I do sincerely recommend shopping with them, and the shipping is pretty fast. Unique curation of items for mom and child!!
Response from MaisonetteJul 25, 2022
Hi, Thank you so much for taking the time to share your feedback. It means a lot to us that you had a positive experience, and we hope you continue to choose Maisonette. If there is anything we can help you with, please email us at [email protected]. We'll be glad to help you! -Team Maisonette
Nancy
I bought 6-12 mo romper for my grandson & waited 2 weeks before giving it to him. It took several weeks for him to grow into it. When the romper was first put on him, two snaps came off. When I asked to return it, the return was refused because it was more than 30 days since I received it. The quality of the romper was very poor, the return window is quite brief & the customer service is unhelpful. I bought another item for a different grandson & it’s still too large for him. If it too falls apart, it’s well beyond the 30 day return period. Will not buy from Maisonette again.
Response from MaisonetteJul 21, 2022
Hi Nancy, Thank you for taking the time to provide this feedback regarding your recent experience. We believe a member from our Customer Care team has resolved this issue for you. If there is anything else we can assist with, please let us know and we'd be happy to help out right away. - Team Maisonette
Meg Hanceford M.
EDIT. Customer Care made the situation right!!!! They reached out and called and followed up via email with a refund (even after the order had shipped). I will absolutely order again and am sorry I had to write the first review in the first place. Terrible customer service. I ordered a product on 7/5 and realized immediately that I messed up the address. I sent an email to their customer care team and asked if they could modify it after the fact. They had sent it to the seller to ask and no response. It's been 8 days. Now they say it's been sent off for shipping but I have no idea whether the address has been updated though I'm assuming it hasn't. I've asked them to cancel the order and they will not respond.
Response from MaisonetteJul 12, 2022
Hi Meg, Thank you so much for taking the time to share your feedback. We're glad to hear our Customer Care team was able to resolve your case. If there is anything else we can help you with, please email us at [email protected]. We'll be glad to help you! -Team Maisonette
