MaisonetteReviews of maisonette.com

TERRIBLE COMPANY I received a gift card and tried to use it on Black Friday. The system showed an error so I couldn’t use it. I reached out to customer service and radio silence. So $100 down the drain. Don’t ever give someone a gift card from this company! How awkward to tell the gift giver.

The WORST It's a shame because they curate cute stuff but I would recommend finding another retailer to buy the same stuff (they don't actually control any of it). Bought a birthday present for my LO and it was supposed to be delivered well in advance of the big day. Then I received an email saying that it will be more than a week late. A HUGE disappointment since she picked this gift out special for her ONE birthday present (we try to limit gifts) and it's a pandemic so she can't even have a fun party. Then i had to wait on hold for 30 minutes before speaking with someone who said that their tracking information was incorrect. (Even though it's on their own website). My phone cut off, and i dont have time to wait another 30 minutes so I'm done. Terrible customer service.

Maisonette is extremely difficult to deal with. I purchased what looked like a beautiful theater/store play set for my daughter’s birthday. First I realized that it had an incorrect part. After 40 minutes on hold with their customer service, I was given the email address for the manufacturer and told to contact them for the part. The manufacturer was very easy to deal with and quickly sent the correct part. Next I found that the item didn’t work correctly- the doors to the store side of the play set don’t open, making the store inaccessible. I called two weeks ago and again today. After another 30 minutes on hold today I was told that I should receive an email from their vendor services team in another 48 hours. Last time I use their “curated” services!

I used this beautiful site to buy a gift. Tried to cancel the order within 15 minutes of purchase and was told that this is a marketplace and they had no ability to actually stop/cancel the order. Nowhere on the website do they say that they are a marketplace not responsible or in control of the inventory. In fact they refer to themselves as a boutique. I spent an hour on the phone trying to speak to customer service about canceling the order and sending the right size. Instead I was told that their vendor had already shipped the items within 15 minutes of my order and that I will now have to print a return label send it to my friend and she will have to return the gift. I will then get a refund and then I will be able to send the right size. What a waste of time!