MaisonetteReviews of maisonette.com

Literally sent me a used, pilled, ratty item. Disgusting.

I bought many items from Maisonette, very cute styles. One, a t-shirt, was not delivered. I tried calling and writing emails. No response. I have not been issued a credit nor has the item been replaced. I also returned a few items, bought some of them in a larger size, and chose a store credit for the balance. I went to purchase a jacket and use the credits. They do not appear in my account. Again, I called and emailed. I could not get through on the phone and no response to my emails. I emailed again today. Not hopeful. Terrible customer service. I would not recommend this site. Better off going to the individual brand sites.

If I could leave zero stars I would. I ordered 3 pair of toddler sandals. I tried to return all 3 pair, and from the correspondence with customer service, I thought it was a done deal. The sandals went on sale, so they couldn’t give me the full amount back, but what can I do? Well, I just received an email saying sorry, we’re not giving you any of your money back. My review: Avoid Maisonette like the plague!

Sold me a doll that looked nothing like the picture on the website. When I wanted to return it they offered to give me the full price of the doll, less a restocking fee (to cover their shipping, I am sure). If this was my mistake, then I would accept it, but the doll I received looked nothing like the one on their website.

The WORST. FRAUDULENT!!! I entered a 15% off code I got from Duck Duck Go. It recalculated my order less 15%. When I submitted the order the 15% was added back in. I tried to cancel my order. No way. I reached out to useless customer support. I asked for a 15% credit or an order cancellation. They would do neither. There is no number to call. STAY AWAY FROM THESE THEIFS. ITS ILLEGAL TO POST A PRICE AND CHARGE ANOTHER WITH NO RECOURSE TO THE CONSUMER!!!

They charged me $20 more than the price of the items in my cart (not for tax, not for shipping). There was a coupon code that was available to me and that processed and showed as active I. The final price of my cart, but then was not honored only after my card was charged. Customer service was uninterested and unwilling to resolve the false advertising issue

Terrible shipping issues and customer service issues. This company is a reseller that is not trustworthy. Completely regret giving them my business. AVOID!!!

Very frustrating experience. I purchased two items from Maisonette for my granddaughter’s fourth birthday. Although it was one order, the delivery was split into two parts. One arrived with no complications but the other wasn’t delivered. After a number of emails back and forth to Maisonette's customer service (there’s no phone number), they said the item was delivered by UPS, however, the proof of delivery picture was clearly not the correct building. We then realised that the tracking from Maisonette didn’t reflect the tracking info from UPS. The tracking info on the UPS site said the item had been delivered to a completely different part of NJ whereas Maisonette’s tracking showed that it had been delivered to the correct address. When we tried to question Maisonette about the discrepancy they stopped replying. They will not reissue the missing item nor provide a refund.