MaisonetteReviews of maisonette.com

Great customer service! They were able to help when I had some questions about my order.

Ordered 2 items as Christmas gifts. One arrived before the estimated date. The other arrived after Christmas which was fine as it was indicated on order however it arrived after the date indicated. Probably a UPS issue. Maisonette did respond to my delivery issue and both items are lovely.

The product is beautiful. Great middle sized bear with a personalized sweater. Good quality. it was annoying that I was not able to track the shipping until I called Maisonette and then they gave me a tracking number. But the bear is very special and I am very happy with it.

iold you already

The costume was great, with the exception of a broken crown. I reached out to customer service and their team was on it immediately. I appreciate their efforts to rectify the issue.

This store has amazing items especially for kids. Everything I have ordered has arrived in excellent, new condition. I only took off one star (more like half a star) because a product picture did not match the description or actual product. Though I should have read more carefully, I feel the picture should more accurately depict what the customer will receive. Other than that mix up, I would definitely recommend this store.

I tried to give this 5 star review since it certainly calls for it but the 5th star would not cooperate. I recently made an order for my granddaughter. After reviewing my receipt I realized I had not entered her shipping address. My granddaughter lives in another state so it is not often I see her. I saw a customer review email address and immediately sent an email asking for the package to be shipped to her. I received a very prompt reply advising they would check into my order & see what they could do. I received an email back a few hours later advising the shipping address was updated. I am extremely pleased that the company listened and took appropriate action to address my request. I have ordered items from Masionette for a few years now and have always been extremely pleased with their products & customer service. I will definitely continue shopping at Maisonette.

Great selection of products.