MaisonetteReviews of maisonette.com

Update: My issue was finally resolved and I received a refund. I ordered from maisonette and only received 4 out of the 8 items I ordered. I have called and sent multiple emails requesting a refund for the missing items and the only response I’ve gotten from them is we are waiting to hear back from the vendor. I ordered from maisonette not the vendor and yet I’m being penalized for not receiving the items. I will not order from them again. It’s going to be a week and no resolution.

Great selections and good service

The products are great and the shipping was fast. However an update to the website would be good.

I had an issue with an item I received and was very frustrated. However customer service responded very quickly and resolved my issue.

Their product selection is very beautiful however their policies and customer service are severely lacking. I was given a gift for a new baby which showed up damaged, with a tear at the seam. I first called and was told they would take care of it and that I just needed to provide photos. So then I reached out via email with a explanation and photos for a refund and they refused. While I understand the nature of a final sale item, any store I have ever dealt with in my 36 years has always made an exception when it came to damaged goods. I will not be shopping here again.

Horrible customer service. Purchased 2 items in January 2022. Returned one of the two using their return label. They received the return on January 25, 2022. We are now nearing mid-June and 5 months later I am still waiting for a refund. Sent several emails to customer service - the response is extremely slow and they still haven’t been able to resolve the issue. Stay away, people who run this company clearly don’t know what they’re doing. Ref - order M339207032

I have been ordering from this company for years. Regarding my last order, I had not received the order before one of the items was reduced 25%. I emailed for a price adjustment and was declined. Such a bad business practice. Makes the owners look so greedy and unappreciative of loyal customers. We’re talking $10…ridiculous. Bye-bye Maisonette!

Maisonette eventually reached out to cancel the first shipment and sent along a new table. I am appreciative that they eventually were able to help me out but please train your customer service reps so they understand what the options to the customer are. Original review “Worst customer service experience I’ve had with a company. Had a rep lie to me about how to resolve a shipping problem and now we are SOL. I hate feeling like buying from Amazon would have been the better option but that is 100% true here. Avoid this company and take your money elsewhere.”