MaisonetteReviews of maisonette.com

All items can in plastic wrap with no tissue or gift box. Not very classy

This company does not respond to customer service emails. I ordered a locker. I received half of the parts in a box and never received the other half. They will not respond to my email inquiries for when I can expect the rest of the locker. There is no phone number on their website to call. I spoke to my credit card company about blocking the charge. I personally wouldn’t buy anything from Maisonette again.

Well since the company doesn't offer reviews on it's site, always slightly sketchy in my opinion, I'll put it up here. I payed 130 for an interactive wooden baby toy. It's an underwater themed free standing toy kind of like what you'd see back in the day at doctor's offices with all the bead slides and jigs. I was really hoping to purchase something made in the USA and couldn't see anything on their site about where their products were *made* but saw that they were obviously shipped from Manhattan. Well unfortunately it came in and not only are the predrilled screw holes poorly aligned and once correctly assembled, I did check to be sure, it wobbles annoyingly. If it wobbles you know the child will rock it purposely and probably eventually break. And after all that I check the bottom and low and behold....it's made in China. While I realize that doesn't necessarily mean it's made with toxic paints I can't be sure... It's just annoying to try so hard to get an American made product and still end up with an expensive product that was made poorly in a country popular for using shady manufacturing processes.

Clarifying the total return cost during the transaction will save everyone a wealth of time and resources! Edit: Thank you for replying with tact and civility maisonette, my review does not negate that you have an unbelievable and awesome offering for kids. Keep up the great work!

Update: My issue was finally resolved and I received a refund. I ordered from maisonette and only received 4 out of the 8 items I ordered. I have called and sent multiple emails requesting a refund for the missing items and the only response I’ve gotten from them is we are waiting to hear back from the vendor. I ordered from maisonette not the vendor and yet I’m being penalized for not receiving the items. I will not order from them again. It’s going to be a week and no resolution.

EDITED TO ADD: Since writing this review, Maisonette customer service contacted me and rectified my issues. They refunded me for the product not included in the delivery and additionally compensated me for the delays I experienced and their lack of communication. Given the personal touch in their efforts to fix my issues, I will give them another shot after the holiday season had passed and aren’t flooded by orders. Thank you, Maisonette. So extremely disappointed. Ordered a bunch of items on their Black Friday sale. The products did not arrive in the timeframe they promised. I emailed 3 times and called multiple times - no response. Customer service is non existent. Finally I received some of the items I ordered (over a month later) and still one of the pieces was missing, but the online confirmation claims it was sent! Very disappointed. Will be disputing the charge with my credit card company!! Do NOT recommend and will order directly with vendor next time.

After a pretty bad experience with their website (my items were returned and I didn’t get a response for over a month e multiple emails) I was contacted by Ian who was very helpful and able to process my refund. He even gave me some store credit. Thank you

UPDATE: After a delay I was finally connected with a customer service agent who was able to assist me with both a full refund and a credit to use towards my new purchase. As sometimes shipping issues are unavoidable, I will give Maisonette another shot and appreciate all of the assistance from Suzette who addressed all of my issues. Thanks Suzette. Worst online shopping experience I have had in a long time. Placed an order nearly a month ago. Was originally advised that I would receive in 5 business days. Fast forward three weeks later and I am still waiting for the item to even ship. Doubtful that I will receive before the holidays yet their customer service will not cancel my order. Charged me upfront and then will not ship and no one responds to my emails inquiring as to when I will receive. Total SHAM - drop shipping company - not even a real merchant - STAY AWAY!