MagicycleReviews of magicyclebike.com

This company is a joke! My 14 year old saved up all summer to purchase this bike. Bought it in August 2024 in a none working condition. Bike did not run or turn on. Took months to get a replacement cord that did not fix the issue, then longer to get a new screen which also DID NOT WORK! No number to call to get in touch with someone! Finally after 5 months recieved the second battery but have also miss placed the key becuase of how long it took to get the seoncd battery that actually works. Purchased new key in November 2024 and now almost to Feb 2025 and NO KEY! They must feel really good about themselves stealing money from children!

I have had an excellent experience with Magicycle help line after the sale. I had a problem with damaged wiring from folding and unfolding my Jaguarundi. It may have been my fault. they helped me troubleshoot the problem and sent parts quickly to fix the situation. The bike performs great. Service after the sale is awesome. What more could you ask for from a company?

I have had my cruiser for about 2 years now. I absolutely love it. I just wish I could find a seat that was comfortable and did hurt so much. Other than that, the bike is great. I have been on asphalt, gravel and gravel/dirt on a very curvy road. It handle fantastic. The next place to ride is on the beach. Oh and I do not want to leave out the customer service. You all have been great!

I love my Magicycle Deer step-over full suspension Ebike SUV! Being over 70 years old cruising around with my dog riding with me turns heads. It could be the Lime Green color of my ebike or this old man zipping around, but everyone enjoys seeing my miniature poodle with her ears flying in the wind!

I currently own 2 Magicycle e-bikes and have for the past 3 years. The models are the Cruiser and the Ocelot. Both models have been great and dependable units with very few issues. My minor issues were always taken care of through emails with customer service, by providing either pics or a short video clip showing my concern. My personal experience with the company has been positive and I would not hesitate to purchase other units in the future.

Purchased new Deer-Ebike arrived damaged out of the box, I contacted company thru email as specified and called 3 times, no response. I called the sales dept. and what do you know someone picks up "Very unprofessional" Oh yes I see your emails. i was told someone will get back to you and never did. Read all BBB, Reddit reviews before purchasing!

I brought the new Magicycle CT-1. It arrived Aug 16 2024 as a gift for my wife. It is now Sept 14 and my wide still has not been able to ride this bike. As I was assembly the bike , I was unable to put the front tire on because the front fork was bent. I contacted support sent pictures and video they finally sent me a new fork which I received on Sept 11. No instructions on how to replace the fork. I contacted magicycle support again and on Sept. 14 I get an email with a video on how to replace a front fork. And how to bleed the brake line. Because it has hydraulic brakes. The video was not on a CT-1 and it was no help at all. The way the front break cable is attached to the front fork is different on the CT-1, you would have to remove the cable from the brake housing and slide it through a cylinder attached to the fork. I had not instructions on how to get the cable off and don't have the proper tools. I have no money to give to a bike shop and no way to get it there. Why should I have to pay a bike shop , this is not a simple fix for the a none bike mechanic. I am so upset and feel like Magicycle doesn't care about their customers after they sell you the bike.

Used my Magicycle Deer on a 5 mile unimproved trail and the ebike performed fantastic.