MagicycleReviews of magicyclebike.com

Don't do it. The customer service sucks. From buying the bike, and getting free shipping they sneakily charge a shipping insurance fee. Then they recommend parts to get with the bike that don't even fit the bike. Then they won't refund and this stupid basket that doesn't fit the bike weighs 20 lbs that you have to ship back. At no point do they do the right thing. They suck. Literally suck to deal with. Don't buy a bike from them. Oh wait then there are no instructions for anything that you buy. Literally no instructions. I've written 10 emails to them at no point will they do the right thing.

They send you a different bike than what they advertise. The pictures show nice tires for one. They sent me the worst possible looking tires I’ve seen on any new e-bike. Not even close to what they show in the pictures. The big one though is the throttle. No matter how careful you are it jolts you in a very cheaply made kind of way. The computer is almost worthless as it doesn’t work correctly. The values you put in don’t even change the bike characteristics. Also the power claim. I bought this for my wife. It weighs less than my bike by about 25 pounds. My bike smokes her bike and magicycle claims it has 250 more watts and the same torque. This company is a fraud. I had to buy another bike and try to sell this garbage. It’s dangerous to ride. They’re going to get sued by someone and go out of business. You can’t cheat customers like this. You can’t really return these things without a huge loss in shipping and restocking fees. This company is a fraud and there website is all lies. . I can’t even begin to convey the disappointment in myself for not buying anything else. Stay away. This company is horrible. There a hit and run style. Buy a himiway, Letrigo, REI co op, anything but these guys. Lastly I just want to say whoever is in charge of their engineering is a complete incompetent idiot. Dumb people make money too. Worst experience ever out of the 6 e-bikes I’ve bought over the years. Didn’t even know it was possible to screw up this bad. #gatbage cheating lying company

"In stock, but also somehow out of stock." Customer support: "kindly wait patiently" is code for "won't pay U.S. tarrifs" but they'll charge U.S. consumers anyways. Beware of Chinese sellers participating in this "Tariff Tantrum" scam. I expect the seller views this as a noble protest, but choosing deceit and passive-aggressive messaging only demonstrates the same poor morals that caused the U.S. to impose tariffs in the first place. Fortunately the FTC and U.S. banks deem behavior like that as fraudulent, so Magicycle and others will not prosper from sales they do not intend to fulfill.

I purchased a Magicycle e-bike in 2024 through an authorized dealer (Greenpath Electric Bikes in Brooklyn, NY). Less than a year later, both the display and battery failed. I reached out to Magicycle’s customer service, and for months they have given me an endless runaround: repeated requests for photos and videos, contradictory instructions, and no real progress toward replacing the clearly defective battery. I have done everything they asked — paid for shipping, replaced the display, had the battery tested by a professional bike shop, provided videos and photos of the full charge indicators and voltage readings. Still, Magicycle refuses to send a replacement battery, even though it is under warranty. They insist on more redundant testing and dismiss the professional diagnosis I already paid for. This has been the worst warranty experience I have ever had. My bike is still unusable, and Magicycle’s customer service has been completely unhelpful in resolving what should be a straightforward warranty claim. I want to warn other consumers to be cautious — Magicycle may offer decent specs and performance, but if anything goes wrong, you’re left in the cold. Update 6-13-25 My response to their response: Thanks for the reply. I’ve complied with every request—sending photos, videos, testing at a bike shop, and even paying out of pocket to ship parts. The display you sent did not fix the issue, and the bike remains unusable. I’ve already explained the battery was tested and showed low voltage, which your own dealer confirmed weeks ago. At this point, the delays, redundant requests, and shifting of responsibility feel less like due diligence and more like obstruction. If you truly stand behind your warranty, I urge you to send a replacement battery or replace the bike entirely. I’ve been without a functioning bike for months. I will continue sharing this experience across consumer protection platforms and e-bike communities so others can make informed decisions

As a preface to this review... I've been a cyclist most of my life and seriously into road cycling for over 15 years. I've ridden hundreds of miles in a single day for specific rides, and I ride thousands of miles each year over all types of terrain. With that said, I've never had the kind of issues with my other bicycles that I've experienced with the Magicycle. Now, for the review... As an avid cyclist, I really wanted my wife to start riding with me, but she doesn't want to ride a traditional bike and talked me into getting e-bikes. I finally settled on the Magicycle Commuter bicycles, because I liked that they don't look like a typical e-bike. From day one, straight out of the box, there were issues. One of the bicycles had metal shavings in the front wheel, which I didn't know, so when I tried to inflate the tire initially, it totally burst. After finding and cleaning metal shavings from inside the wheel (remember... this is a brand-new bike right out the box), I still ended up going through four (4) tubes before finally taking the bike to my local bike shop to have them check the wheel to see if there was anything wrong with it. The guy at the bike shop also went through several tubes before finally successfully inflating it by adding two layers of rim tape. With that issue alone, it was a month and a half after I bought the Magicycles before my wife and I were able to go for a ride together. The next issue is with both Magicycles... The brake components are cheap and dangerous. Nearly every time my wife and I go for a ride, one or both of our bikes brake cables end up popping free from the brake clamps. This has been happening since taking them out of the box and riding them for the first time. I have never had this issue with any of my other bicycles even after riding thousands of miles. Next, each of the battery chargers died within a couple months of buying the Magicycles. I had to hound Magicycle to send me free replacements which took several weeks. When they finally sent replacements, one of them was the incorrect model, so it wouldn't even charge the bicycles. The last issue is that the Magicycles only hold a charge for less than 10 miles. Even when riding in the lowest assist level (one) and after being charged for several days. We have only had these bicycles for a little over two years, but haven't been able to ride them very much, because my wife and I don't trust them. Literally every time we decide to ride them, at least one of the issues listed above happens. The last ride we went on, I almost jokingly told my wife that we might not make it back because the brakes will go out, the battery will go dead, or the tires will go flat. Well, all three happened. My rear brake popped free, my battery went dead, and my wife's Magicycle got a flat (we were riding on a flat, smooth, paved cycling trail without any debris). Please do NOT buy a Magicycle. They do not honor their warranty or return policy, the customer service is terrible, and the bicycles are total junk.

I would not recommend buying a Magicycle directly from Magicycle website go to Amazon. The reason I suggest this, Magicycle has very, very, very poor customer service. I bought a USED Cruiser-Pro from my neighbor it was about 9 months old. I've had it for over a year and the bike overall works GREAT. I ride it every morning. But the kickstand failed and I ordered an new one from guess who? Magicycle, that was back on 1-27-25 and I still have not received it! Today date is 4-24-25. I'm sure I get it someday! LOL.... I did receive a reply from Magicycle and finally after 90 days received my kickstand. Magicycle needs to fix their logically problems within the US. I would never buy a high priced item off their website until they fix their issues. They state on their website 'Item ships within 15 business days', they also state 'Item in stock!', don't believe either statement. Can you imagine buying a $1500 ebike and waiting 90 days or longer to receive it!

I am beyond frustrated with my experience dealing with Magicycle’s customer service. I reported multiple issues with my bike within hours of receiving it — a bent rim, spokes pushed through the wheel, and a broken brake lever clip. I followed all instructions, sent photos immediately, and even circled the damage in follow-up emails to make everything crystal clear. What did I get in return? A useless response at 1 AM telling me to “adjust the rim.” Seriously? The back-and-forth for over a week has been a nightmare. One rep says replacement parts are being shipped. Then I get another email saying my issue is just being sent to the engineers. So which is it? Because I still have no tracking number and no resolution — just a lot of empty “pure-hearted apologies” and vague promises. It’s been days since I was told the parts were arranged and I’d get tracking information. Still nothing. Meanwhile, the original order somehow showed up in six days — so where’s the urgency on fixing the problem? This level of disorganization and delay is completely unacceptable. I’ve been more than patient, but I’m done waiting around. I expected better service and accountability, especially after spending this much money. I would not recommend this company to anyone based on this experience.

I purchased Magicycle’s bike rack about 1 1/2 years ago and both tensioning arm that holds pressure on the front wheels began to slip. First time it happened I arrived at a friend’s house to pick him up for a ride a found my new $8000 bike leaning 45 deg away from my truck being held on from the straps on the wheels. Contacted Magicycle hoping to buy parts to repair the tensioners only to find that they didn’t have parts available to repair the issue and that the rack is only covered by a 3 month warranty! Even if they offered to replace the rack I wouldn’t accept because I have lost all confidence that their rack would hold my bikes securely !