MagicycleReviews of magicyclebike.com

As a preface to this review... I've been a cyclist most of my life and seriously into road cycling for over 15 years. I've ridden hundreds of miles in a single day for specific rides, and I ride thousands of miles each year over all types of terrain. With that said, I've never had the kind of issues with my other bicycles that I've experienced with the Magicycle. Now, for the review... As an avid cyclist, I really wanted my wife to start riding with me, but she doesn't want to ride a traditional bike and talked me into getting e-bikes. I finally settled on the Magicycle Commuter bicycles, because I liked that they don't look like a typical e-bike. From day one, straight out of the box, there were issues. One of the bicycles had metal shavings in the front wheel, which I didn't know, so when I tried to inflate the tire initially, it totally burst. After finding and cleaning metal shavings from inside the wheel (remember... this is a brand-new bike right out the box), I still ended up going through four (4) tubes before finally taking the bike to my local bike shop to have them check the wheel to see if there was anything wrong with it. The guy at the bike shop also went through several tubes before finally successfully inflating it by adding two layers of rim tape. With that issue alone, it was a month and a half after I bought the Magicycles before my wife and I were able to go for a ride together. The next issue is with both Magicycles... The brake components are cheap and dangerous. Nearly every time my wife and I go for a ride, one or both of our bikes brake cables end up popping free from the brake clamps. This has been happening since taking them out of the box and riding them for the first time. I have never had this issue with any of my other bicycles even after riding thousands of miles. Next, each of the battery chargers died within a couple months of buying the Magicycles. I had to hound Magicycle to send me free replacements which took several weeks. When they finally sent replacements, one of them was the incorrect model, so it wouldn't even charge the bicycles. The last issue is that the Magicycles only hold a charge for less than 10 miles. Even when riding in the lowest assist level (one) and after being charged for several days. We have only had these bicycles for a little over two years, but haven't been able to ride them very much, because my wife and I don't trust them. Literally every time we decide to ride them, at least one of the issues listed above happens. The last ride we went on, I almost jokingly told my wife that we might not make it back because the brakes will go out, the battery will go dead, or the tires will go flat. Well, all three happened. My rear brake popped free, my battery went dead, and my wife's Magicycle got a flat (we were riding on a flat, smooth, paved cycling trail without any debris). Please do NOT buy a Magicycle. They do not honor their warranty or return policy, the customer service is terrible, and the bicycles are total junk.

The support staff was willing to work outside their stated policies to ensure a happy customer.

Good communication with concern.

I would not recommend buying a Magicycle directly from Magicycle website go to Amazon. The reason I suggest this, Magicycle has very, very, very poor customer service. I bought a USED Cruiser-Pro from my neighbor it was about 9 months old. I've had it for over a year and the bike overall works GREAT. I ride it every morning. But the kickstand failed and I ordered an new one from guess who? Magicycle, that was back on 1-27-25 and I still have not received it! Today date is 4-24-25. I'm sure I get it someday! LOL.... I did receive a reply from Magicycle and finally after 90 days received my kickstand. Magicycle needs to fix their logically problems within the US. I would never buy a high priced item off their website until they fix their issues. They state on their website 'Item ships within 15 business days', they also state 'Item in stock!', don't believe either statement. Can you imagine buying a $1500 ebike and waiting 90 days or longer to receive it!

I am beyond frustrated with my experience dealing with Magicycle’s customer service. I reported multiple issues with my bike within hours of receiving it — a bent rim, spokes pushed through the wheel, and a broken brake lever clip. I followed all instructions, sent photos immediately, and even circled the damage in follow-up emails to make everything crystal clear. What did I get in return? A useless response at 1 AM telling me to “adjust the rim.” Seriously? The back-and-forth for over a week has been a nightmare. One rep says replacement parts are being shipped. Then I get another email saying my issue is just being sent to the engineers. So which is it? Because I still have no tracking number and no resolution — just a lot of empty “pure-hearted apologies” and vague promises. It’s been days since I was told the parts were arranged and I’d get tracking information. Still nothing. Meanwhile, the original order somehow showed up in six days — so where’s the urgency on fixing the problem? This level of disorganization and delay is completely unacceptable. I’ve been more than patient, but I’m done waiting around. I expected better service and accountability, especially after spending this much money. I would not recommend this company to anyone based on this experience.

I purchased Magicycle’s bike rack about 1 1/2 years ago and both tensioning arm that holds pressure on the front wheels began to slip. First time it happened I arrived at a friend’s house to pick him up for a ride a found my new $8000 bike leaning 45 deg away from my truck being held on from the straps on the wheels. Contacted Magicycle hoping to buy parts to repair the tensioners only to find that they didn’t have parts available to repair the issue and that the rack is only covered by a 3 month warranty! Even if they offered to replace the rack I wouldn’t accept because I have lost all confidence that their rack would hold my bikes securely !

High Quality Parts battery and bike is so sturdy. Also support return with email response within 2 days with excellent video and written explanation to show my assembly questions Well built and as described so happy with my purchase

We own 2 Magicycle Deer ebikes. They are great bikes. I have had the occasion to ask several questions and customer service has been great. Fast response. Do not hesitate to buy from this company!!!