Randy F.
Magic Cycle and Magical customer support. …
I bought the cruiser over a year ago and absolutely love it. What really sets this company above others is their customer service! They always call you back.

Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Magicycle (magicyclebike.com) has 213 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Randy F.
I bought the cruiser over a year ago and absolutely love it. What really sets this company above others is their customer service! They always call you back.
Heidi
I absolutely love my new Magicycle Ocelot 2.0 in maroon color. It is very peppy and I love the throttle and the programmable pedal assist. The tire size is perfect and it is very comfortable.
Sean W.
I bought a magicycle Jag and it has been amazing getting out and meeting people and riding all over the place. I am making 1-2 youtube videos weekly and gaining traction.
Jennifer A.
I love my ocelot pro. I bought the original step over cruiser because I liked the blue. There was no choice back then. It was bigger than I was thinking and hard to get my leg over. When the ocelot pro was introduced I purchased two. It’s comfortable and the right size. Then my SIL purchased two. My nephew had to get one too. We are all magicycle ocelot fans. Very interested in the ocelot pro 2.0🚴
Mark
So I did a fair amount of research. came to the conclusion that the Deer mini sep thru was what I wanted. Already put on more than 800 miles on previous bike. I now have over 800 miles on this bike. It has power, comfort and looks good. And has been dependable. I am very happy with my purchase and recommend this bike. Maybee the Ocelot? But am very pleased with the full suspension Deer. Im happy.
JERRY
Well I watched an gentlemen named RussIsRight on YouTube, since I had both my knees replaced I also suffer from Asthma COPD, and unfortunately had part of my right lung removed due to staged one cancer, not looking for sympathy. When I received my beautiful bike I put it together and to please my wife proceeded to cut up the box not to clutter the house. When I tried my bike I was intimidated by it's step thru size 26". I spent a month on the phone when it was answered by Magicycle Staff not often. I believe I mainly delt with a lady named Lua? I wanted to return it for a 20" Deer model went thru everything thing she asked me to do, except finding a shipping box. I located the largest box at BikeFlights paid $120.00 packed the bike, even strapping the box for security, spoke to a fellow resident who did logistics work, had aFedEx driver come in a look at it. He said get the lable and we'll take it. Finally sent a picture to Magicycle Ms.Lua and she refused to send me a return label, saying the packing was not sufficient. I still have it packed in the box STUCK with it and have to get the nerve to try to ride it to rebuild my breathing and body strength, I did not have a GOOD experience with this company.
Response from MagicycleJun 15, 2024
Jerry, I sincerely apologize for any inconvenience you may have experienced. Upon thorough investigation of your case, I regret to inform you of the limited support we are able to offer in this instance. I believe that engaging in email correspondence would be the most effective means of communication to ensure mutual understanding and to keep a detailed record of all pertinent information regarding your return case. We truly recognize the importance of ensuring that you receive a suitable model for your riding needs, and we are committed to facilitating this process. It is important to note that, in order to be eligible for a replacement or return, the bike must be unused and returned in its original packaging and condition. Unfortunately, as you have lost the original bike box, we are unable to accept the return in its current state, as outlined in our return terms. Once again, I apologize for the limited support we are able to extend in this situation. Please feel free to reach out if you have any further questions or concerns.
Dan
Took a 28 mile trip to Finger Lakes region on a rail trail. Very impressed with how much battery storage is left. After 28 miles with minimal assist it was showing over 90% remaining. Giving 4 out of 5 stars as the bike had some damage to the derailleur guard from shipping. Still waiting on the replacement guard. Derailleur had some slight damage but Magicycle replaced it already.
Michael
Ordered the Cruiser with 52v battery and an additional battery so I can ride forever! Best e-bike deal around. I’ve owned 7 different e-bikes and this is hands down the best! Power, speed , comfort and looks! Amazing customer service if you have questions as well. The best!!