LoónaReviews of loona.app

While decided the app wasn't for me, I was extremely pleased in the manner and quickness they handled my request to cancel. Many companies will drag it out or make it difficult. I truly appreciated that!!! Thank you for being a stand up company. Who knows at some point I might try the app again

THIS IS A SCAM. Predatory business practices. Do not download this app. They will charge you for a YEAR, without the reminder email they promise. They do not refund you when you cancel.

Unauthorised payment taken! Horrible customer support. Cancelled during the trial period and was presented a successfully unsubscribed confirmation page however was still charged over $100 aud !!! This app boasted to help with sleeping, anxiety, and more however has had the opposite effect when I was advised touch luck no refunds!! How can they get away with this scam! Do not give this app your credit card or payment details unless you like throwing money away. The app itself was ok but not worth that much money! I could’ve gone to the private doctors and paid them for less than what this app charged. Do not download!

PREDATORY BUSINESS PRACTICES Like many others here, my husband tried this app. He struggles to sleep, especially after a brain injury from a Vespa accident. They seem to want to cheat people for the $80+ CND. BEWARE and check out alternatives. If you opt in for the trial, be warned you are really purchasing a year's subscription. UPDATE: We received a refund after replying to their first email asking for the case to escalated, launching a dispute in PayPal, and giving a 1-star review here and on Google Play. UPDATE: Note the reply below took over a year, didn't grok that we'd reached a resolution only by getting loud, and sought to blame the customer. I would guess no changes have been made.

Customer Satisfaction is NOT Loona's Priority Awful experience with customer service. I can't believe the audacity to charge for the free trial, just to charge you $60 and not refund you--despite no usage of the app and a desire to discontinue! Businesses that go far do so by establishing customer loyalty. Think of any brand. Their customers are LOYAL. Why? Because time and time again they are satisfied with their brand experience. I certainly won't be recommending this app to any friend of mine. Honestly, I'll be telling people about my bad experience. In fact, I'll recommend a brand I enjoy so much that I even support their Patreon. "Get Sleepy" podcast wherever you listen.

I rely on Loona on most nights to help me transition from active me to peaceful and sleepy me. I enjoy the Escapes but also like listening to the stories. Recently I had a problem with access due to an oversight on my part. I didn't update the app and it locked me out. I sent an email to the Loona fairies and they responded with a kindly worded suggestion that I update the app to solve the issue. I appreciated their gentle way of helping me without making me feel silly for not checking myself. I've recommended this app to several people who struggle with letting go of their stress at night.

Loona se ha vuelto imprescindible en mis noches, si no pongo su música para dormir, el silencio del cuarto y el ruido mental me abruman, es como una nana que apacigua mi descanso. Sin duda, la mejor app de sueño que he probado hasta ahora.

THIS APP IS A SCAM. I SIGNED UP FOR THE $1 TRIAL AND THEY CHARGED ME FULL PRICE $83 CAD FOR THE FULL SUBSCRIPTION EVEN THOUGH I DIDNT NOT SIGN UP FOR IT. AFTER EMAILING THEM TO FIX IT BEFORE THE 7 DAY TRIAL WAS UP THEY RESPONDED LYING SAYING THAT I HAD SIGNED UP FOR THE FULL SUBSCRIPTION AND THEY WOULD NOT REFUND ME. DO NOT GIVE THIS APP YOUR MONEY, ITS A SCAM AND A INEFFECTIVE APP THAT DOESN'T EVEN WORK. SCAMMERS ALL AROUND