LoónaReviews of loona.app

Free trial for a week - nothing to lose hey? Wrong. I've lost £60 for a 'year subscription' and received an email to say my next payment is £72 in December. This was an automatic payment connected to my Apple ID. Daily emails to them asking if they will honor the refund as this is their mistake - only automatic emails back offering my discount. I can't even use the app that I've paid for because they've deleted my account - If I want to actually use it I have to sign up for a year ... lol. Currently in touch with bank, claiming subscription scam. Disappointed in myself - never trusting a free trial again.

I love this app. It works every time and I would not be without it now. I find a couple of the narrators voices a bit grating so it's nice to have the option to turn them off and read the text myself.

I really love this app, I never really write reviews but I wanted to for this app because I’ve come to adore it so much. The escapes, the music, the sleep stories, they’re all so wonderful. I Hope i have this app for the rest of my life.

My "lifetime" subscription expired after 20 months and I cannot get a response from the company despite over 5 emails; facebook postings or other attempts to contact

I would give zero stars. PLEASE READ!!!! I NEVER DOWNLOADED THIS APP!!!! They sent me an email asking for a ridiculous amount of money and an option to cancel. I canceled and they continued to send emails trying to get me back when I NEVER HAD IT TO BEGIN WITH!

I use Loona almost daily to relax and there are several music experiences I like to listen to at any time. When I first tried Loona they only had a few sleepscapes and I unsubscribed after repeating them without any issues. When you first subscribe everything is quite clear and up front (both with my original and my new subscription). Another nice thing is if you do unsubscribe and resubscribe they keep your data. I don't understand how people have managed to get charged without knowing it because it's quite clear and up front.

I contacted Loóna Support Team because I was charged $43 for a year long subscription but there was definitely a glitch or something because I cancelled the free trial therefore I shouldn’t have been charged. I reached out to them about how I can go about getting a refund for this, but they replied back saying they couldn’t give me a refund for this because it had no record of me unsubscribing and there terms say all subscription purchases are final. I contacted by bank about it but haven’t heard anything back. I know I should be better at keeping track of my subscriptions but I’m just trying to figure out how I can get help for this issue as I’m not sure why the app never unsubscribed and I cannot afford that payment, but no one on that team seems to be able to help. I’ve now read the reviews and have seen many other people who have stories exactly like this.

An annual membership costs $39 but they charged me $59 twice. They do not issue refunds, meaning they can take any amount they want from you and you can’t get it back. I don’t even use this app!