LoónaReviews of loona.app

Why have you stopped making new content?

All the other reviews about the app being abandoned by the Powers That Be are sadly true. I signed up for a year - it was so lovely! Truly one of the most enjoyable, helpful, relaxing and beautiful apps I have ever used. However, upon subscribing, it said new content monthly. The first month, one new escape was made, maybe 2. After that - nothing. It's been many months since my year subscription ended and I miss it. I thought, I'll go check and see if they have added more (hoping desperately for more escapes with the grandpa guy's voice, so soothing), but alas, nothing has been added. It's been approximately 18 months since anything new was added?? My subscription ended in January. I am so hopeful that this app will one day be flourishing again, and if so, I'll be one of the first to sub. Until then, I will sadly keep checking for it to become alive again!

This was my favourite app in the world. My disappointment in its abandonment cannot be understated. I’ve continued subscribing in hopes that new content would come, all the while knowing full well I was most likely being scammed - the team that once was working on this app is probably nearly gone now, and the rest are working on some stupid VR crap, probably using the money they’ve gotten off of the poor folk still subscribed to Loona to fund it. My subscription is ending next month, and I’m finally calling it quits. I’m heartbroken. Whoever in the team is reading this. I loved your app so much. It meant so much to me. I’d have continued paying for regular content. I’d have even paid more. It was beautifully designed, it was gentle, it was sweet. It helped me sleep and relax. It fed my imagination in such comforting ways. I know it isn’t your fault this app has been abandoned. Maybe you know the person whose fault it is. Maybe you’re sad too. In any event, I hope that someday this app comes back; as hurt as I am, I would return in a heartbeat if there was regular content again. If the artists and voice actors came back and reprised their roles. But I will never buy your stupid VR thing. I don’t like wishing someone failure, but I do - I hope the stupid VR thing fails and that the team comes back to making the thing that really and truly helped people. I mean, they didn’t even let their marketing team say “goodbye for now and thank you”. They just left us all hanging and paying for an empty application on the promise that “the team is working hard to bring new content soon!” as months, then years pass. You guys are why I have trust issues, man. Bye loona, thank you for the memories. 💜💔

App has been left abandoned. It was a great app when Loóna did as they stated of providing new content monthly. I have complained about this via email before. It seems to be the same answer that most of us have received here. No information to when the developers will provide new content. "New" should mean new. Months - a year or 2 later is not new anymore. This doesn't provide good value for money.

Started off as a wonderful app but has been abandoned- and updates have ground to a halt while the team focus on a new VR app. Still paying the same price though!! Only one new escape episode in many months (in April!) even though on some app screens it says 'new escapes every month'. Any replies to questions about when new escapes will be issued are met with the same copypasta reply. There is absolutely NOTHING like this app anywhere which is something you'd think would be cherished by the developer and its users valued, rather than ignored or fobbed off. Shame 🫤

Another long-time customer noting that despite Loona’s subscription model they have not added significant content to the app in over a year, when they used to add (and advertise it as company practice to add) new Escapes monthly. Seems like they’ve abandoned their loyal customer base - boilerplate about the lengthy process of content development notwithstanding - as per discussions on Reddit they’ve fired staff and are now focusing on developing VR content. That seems to be borne out by their website. It’s such a shame, it was a great product while it lasted, but as it stands is no longer worth the price of subscription.

I love this app, it has helped me so much in the past but i am still paying to redo escapes that I have done at least 3 times each. There really needs to be new content. I haven't seen any new ones in at least a year, maybe more. Such a shame.